So tired of being screwed by eBay with their inability to innovate or fix long existing issues...

[gwzcomps]

This doesn't happen a lot, but it happens too often.  Why won't eBay fix things so the buyer has a way to update their address after they make a purchase?  So tired of the "I supplied the wrong address by mistake" line.  Especially minutes after the purchase.  This isn't a new problem, why isn't there a solution??? 

This is even worse now that the economy is doing bad.  $10 in lost PayPal fees is equivalent to 2 days of food, or 5 gallons of gas, or 4 days of electricity, etc.

[fashunu4eeuh]

Hi @gwzcomps , how are you? Haven't seen you lately.

I believe there is an opportunity for a buyer to update his address during checkout. Or did you mean after checkout?

[gwzcomps]

All the days are the same now. Been trying to take a break and relax with no luck. Still kinda burned out with eBay. Too much work to do though 😐 How have you been?

Yeah I am referring to after the purchase. I don't understand why something hasn't been implemented by now. Something like give the buyer x hours after purchase to change the address if the seller hasn't printed a label yet. Seller has to agree to address change before it is finalized.

[fashunu4eeuh]

@gwzcomps  wrote:

All the days are the same now. Been trying to take a break and relax with no luck. Still kinda burned out with eBay. Too much work to do though. How have you been?

Yes! Isn't that the truth, some days i've had to check the phone to see what day it is! Otherwise, I've been good. Have made some sales that i wasn't expecting, thinking perhaps folks want to hang on to their funds right now. It can be easy to get burned out. I try to pace the workload. Hope you can get a little R&R soon!

[gwzcomps]

Luckily my items are "essential goods". Been working on the motivation to get more laptops going as they sell as fast as I can "refurbish" them. I am curious to see what people do with the money the government will be giving out here soon. Hopefully it will get used for essentials, but I won't complain if some of it is used to buy my goods 🙂

[treasures-4less]

The only thing you can do is have the buyer request to cancel the purchase (Don't do this for them it counts against your selling account) then refund and relist for them to purchase, ebay will then refund any fees back to you because the buyer asked to cancel. Hope this helps

[patd3283]

This is actually a PayPal issue.

Maybe PP can put a prompt in asking if this is the buyer's current address or where they want their purchase sent.

[southern*sweet*tea]

Buyers can easily verify the address on the checkout page. There's really no reason for anyone to supply an incorrect address...unless they're not paying attention, and I agree sellers shouldn't have to pay for that.

[yuzuha]

---

@patd3283 wrote:

This is actually a PayPal issue.

Maybe PP can put a prompt in asking if this is the buyer's current address or where they want their purchase sent.

---

Yes.  Once you've paid someone for something, PayPal does not allow the shipping address to be changed. I have had people forget to change their shipping address when paying me for non-eBay sales and the only way to fix it is to cancel and refund, have them change their address, and then pay you again.

[bar-29368]

Then there's the ones who send a message WITH payment requesting combined shipping.

[luckythewinner]

---

@gwzcomps wrote:

 Why won't eBay fix things so the buyer has a way to update their address after they make a purchase?  So tired of the "I supplied the wrong address by mistake" line. This isn't a new problem, why isn't there a solution??? 

---

I only ship to the PayPal address, not to the eBay address. 

So for me, this would be a PayPal issue, not an eBay issue. 

And I suspect the same is true for many other sellers. 

[gwzcomps]

---

@treasures-4less wrote:

The only thing you can do is have the buyer request to cancel the purchase (Don't do this for them it counts against your selling account) then refund and relist for them to purchase, ebay will then refund any fees back to you because the buyer asked to cancel. Hope this helps

---

In this case it would be for problem with buyer's address, but either would work.

[mam98031]

You are blaming Ebay for something the buyers are not doing.  Which is pay attention during check out.  A buyer can change their ship to address during check out if they want to.  The buyer is in control of the ship to address, they always have been.

Buyers can have multiple ship to address in Ebay and PP.  When they go to check out and pay for something is when they should be deciding on the ship to address.  It will default to what they have on file, but they can change it.  If it is wrong and they don't correct it, it is simple human error for not paying attention to the process.  We all do it from time to time.

But it isn't Ebay's or PP's fault.

[byrd69er]

Why won't eBay fix things so the buyer has a way to update their address after they make a purchase? So tired of the "I supplied the wrong address by mistake" line.

The question should be....Why don't buyers update their address before  making a purchase?  I'm so tired of the "make eBay make buyers do this"  line.

[johnrj1226]

@gwzcomps 

When I buy stuff I always  change my ship to address at check out when the purchase  is to be shipped to people in other states.  Been doing that since 2008 - no issues.