So done.

[exchangewaz]

As a private seller not even pretending to be an online business, I am so sick and tired of eBay's policy of protecting buyers at all costs. My No Refunds policy for working product is essentially a non-policy thanks to eBay's "Money Back Guarantee". Unfair feedback (how can a buyer ding me for being "full of **bleep**" because USPS didn't scan BEFORE the First-Class Package shipping time has even passed!?) and eBay's policy of taking the buyer at their word at ALL TIMES is incredibly destructive for those of us who aren't selling dozens of items per month.

I get protecting buyers. I do. I buy as often as I sell. But the system is weighted so heavily in favour of buyers right now that it's simply untenable to sell if you're not working in volume. Selling old PC hardware on Craigslist is a pain in the ass, but it's better than this.

[nawlinsron2]

Biting the hand that feeds you is never a good policy.

[tammgreen2]

So you sold an item that doesn't work and are angry that the buyer gets to return it... seems legit.

[*eponymous*]

Don't be too upset with yourself for not learning the rules before you jumped in.

[luckythewinner]

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wrote:
Biting the hand that feeds you is never a good policy.

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Unless there are so many hands willing to feed you that it just doesn't matter. 

[ed8108 · Accepted solution]

Selling on ebay has never been more of a challenge, but has remained profitable for very manny sellers.

[exchangewaz]

Not at all, but thanks for attempting to mischaracterise me for... what? Cool kid points? Fantastic.

I've sold one item that legitimately didn't end up working. My fault entirely, sent the wrong one of two identical processors. Refunded the buyer AND sent them the working one. My problem is with buyers like the one I had recently who demanded a refund and left **bleep** feedback in the middle of the USPS-designated shipping period for a First-Class Package because my USPS distro centre didn't update the scan one night. Buyers shouldn't be able to leave negative feedback for an item that hasn't even arrived BEFORE the OPENLY LISTED shipping method's delivery date has passed. There's nothing I or anyone else not employed by the United States Postal Service can do about a package not getting scanned at a distro hub.

How about the guy who left terrible feedback after USPS lost the shipment and I refunded him? I kept him updated, refunded him, and he left poor feedback and no recourse open to me was sufficient to reverse it.

[exchangewaz]

How eBay presents 'the rules' and the manner in which they are enforced are hardly congruent. As with 'tammgreen2', I congratulate you on your ability to rack up edgelord tokens with smoking hot one-liners, but you've hardly provided a cogent response.

To be fair to you, your username and signature quote fairly drip with that special sort of pretension which tells me that you just can't help it.

[hawgryders]

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wrote:
How eBay presents 'the rules' and the manner in which they are enforced are hardly congruent. As with 'tammgreen2', I congratulate you on your ability to rack up edgelord tokens with smoking hot one-liners, but you've hardly provided a cogent response.

To be fair to you, your username and signature quote fairly drip with that special sort of pretension which tells me that you just can't help it.

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If you have this same attitude towards your buyers it is no wonder they leave bad reviews ...

[7606dennis]

Actually, if you're attempting to gain revenue by selling online, you are, in my opinion, an online business.  For businesses to have to compete with non-licensed businesses is something that I find atrocious.  However, that is a matter for another time.

Regardless of a seller being a full-time business operation or a yard-sale type one, the buyer has the right to expect to get what they paid for.  If the item doesn't arrive or arrives not as described in the listing, the buyer has the right to get their money back.

Seller's have the right to set their own return and refund policies when it comes to returns for reasons of buyer's remorse.  However, for a seller to be able to simply deny a refund for an item that the buyer has bought and paid for that never arrived or, upon arrival, was discovered to be not what was described in the listing merely by them stating that they did not accept refunds would open online selling to be nothing more than a haven for fraud.