Sketchy Buyer and Return Help

[mshelton1984]

Recently upgraded the CPU in my PC to a 9900K, so I listed my old CPU (8700K) to make up some of the difference. I'm just a casual seller and I do my best to avoid scammers by using Buy it now listings with immediate payment required and only sell to the US. Only problem I've ever had was with a credit card charge back from someone who claimed they didn't buy and Paypal ruled in my favor there.

Shortly after I listed it the CPU sold to a brand new, zero feedback account created that same day. This should have been my first warning, but I ignored it. I immediately printed out the ebay shipping label and sent it off Priority Mail the next day. The same day the CPU showed as delivered the buyer initiated a return request saying that it didn't work with an error message. I know it worked 100% as it was literally installed in my functioning PC just days before.  I quickly replied to the return request asking him what was the error message and if he could send me a picture. I'm still waiting on his reply.

Even then, I wasn't too concerned. I would have no problem accepting the return if it was mailed back in the same condition I sent it. But I did some further digging into the Paypal transaction and noticed this was a non-US Paypal account and the name attached to the Paypal was different from the ebay user account (though both Asian names). Looking into the shipping address connected it to a company called Sky Walk Express Corp (reshipper?) in Newark, DE.

And that's the position I find myself in now. I have until the 24th to accept the return, and I pretty much have to before ebay steps in. I'm 95% certain whatever I receive back will not be what I shipped to the buyer and I will be scammed for over $315. I regret not looking further into things before shipping the CPU. Otherwise I would have just cancelled once seeing it was a non-US Paypal account along with the other red flags. BTW, Paypal has a setting that allows you to block money sent from non-US accounts. That would have also been nice to know beforehand as I could have avoided this whole situation.

Does anyone have any advice? My next step will just be to wait and see if the buyer replies with any kind of information I could help them with before the deadline (doesn't seem likely). If not, I will have to accept the return and cross my fingers.

[mshelton1984]

So, what exactly is a "online report"? That's what ebay customer service is saying I need from USPS as proof it wasn't shipped to me. I tried to get them to elaborate further, but that's all ebay would tell me.

The post office gave me a print out showing everything. That the package wasn't shipped to me (different address and no name), the weight (only 4 ounces) and all other details that just a tracking number doesn't show publicly. That's all they could give me, but I'm thankful for that considering all I have is the tracking number for a package not even addressed to me. USPS said that's all the proof I would need and didn't know what ebay meant by an "online report" either.

[myangelandmyprincess]

@Anonymous 

What is an online report that cs is saying this seller needs?

[Anonymous]

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@myangelandmyprincess wrote:

@Anonymous 

What is an online report that cs is saying this seller needs?

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Hi @myangelandmyprincess, the OP just needs to provide the documentation they have received from USPS in their appeal. Most of the time, we receive documentation that serves as evidence in situations like what the OP has described from a form of tracking report obtained on the USPS website. When this is not available, we have no problem accepting other documentation provided by USPS that proves the shipment was not sent to the correct address. 

[mshelton1984]

Will scanning the USPS provided documentation be sufficient? And how do I even send that to ebay or start an appeal? Because the previous person I talked to didn't seem willing to look into the tracking # or any of the evidence I have obtained from USPS.

[myangelandmyprincess]

Any time I've had to appeal as a buyer I've had to call so I imagine as a seller the process is the same.  Based on trintons response a scan of what you have should be sufficient where it gets sent to I don't know though 

[Anonymous · Accepted solution]

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@mshelton1984 wrote:

Will scanning the USPS provided documentation be sufficient? And how do I even send that to ebay or start an appeal? Because the previous person I talked to didn't seem willing to look into the tracking # or any of the evidence I have obtained from USPS.

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Hi @mshelton1984, you just need to call in to eBay Customer Service to discuss appeal options and receive instructions on how you can upload the documentation you have.

[mshelton1984]

Thanks everyone for your input. I managed to get in touch with a US rep in customer support who was much more helpful and instructed me on how to upload the USPS documents to my appeal case. Now all I can do is cross my fingers, but I'm still expecting the worst.

[mshelton1984]

Justice! ebay has reversed the case and refunded to my Paypal. Persistence (and getting in touch with a knowledgeable rep over phone support) has paid off. Really happy with how this was handled once an actual human got involved instead of the automated returns system.

[mrkoder]

Just few days ago I saw a crook from PA who bought my vintage receiver relisted it for sale. Now sold for X3 as much. So, if he complained that it was not working to the point that he whined about the return and he got it into sellable state now. It was a lie!!!! And ebay sided with his lie!!!! I called ebay and reported basically stolen item sale and they are like, "oh, we will 'investigate' and take some action based on buyers past history, bla, bla, bla". **bleep**!!!! Ebay is covering up theft and criminals, period! People, don't list anything valuable on this criminal site, that worth your worries. They are working against you. Even thrift stores don't accept returns for electronics, not even electronics, no returns for nothing, but this crooked sited does.