Best regards,
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@fashunu4eeuh wrote:
@radargrey wrote:What happens if I offer returns but make the buyer pay (non free). Seems to be the fairest and simpliest way to discourage buyers remorse and keep return rate low..
However... It would appear that I forfiet the ability to offer a partial refund should the item be damaged upon return. . Is my understanding correct?
I use Ebay as my garage sale. I liquidate things around the house. I am not a small business owner using the platform to drive sales. but it seems like their are holes in the policy that are ripe for exploit. I am just trying to figure out the safest path.
The policy states this:
"...If you don't offer free returns, you can deduct 10% or 20% of the refund amount in situations where the item is returned for remorse reasons and is used or damaged. This only applies to sales in the following categories:
- Business & Industrial
- Parts & Accessories
- Collectibles & Art
- Cameras & Photo
- Medical
- Mobility & Disability Equipment
- Home Improvement
- Furniture
- Musical Instruments & Gear
- Yard, Garden & Outdoor"
https://www.ebay.com/help/selling/managing-returns-refunds/handling-return-requests?id=4115
So I believe you can still deduct a portion of the refund in cases of damage or remorse, but only in the above categories, if you do not offer free returns.
Can Buyer's still leave neg FB on a completed return if the Seller deducts 10% - 20% of the item cost and it ticks the Buyer off?
@radargrey wrote:I am trying to actively discourage insincere buyers, but I am trying to maintian my protection should the buyer damage the item within the return window enough to want to return it.
Most of my stuff is electronics and thus not in a category that is an exemption. In the case of a Laptop: they scratch the screen or dent the case... They could return the item and even disclose the damage.... but do I have recourse to deny return for the item condtion being altered?
In the case of free returns I could deduct the damage as part of the "automated process"; However i open myself up to showroomers.
Seems like I get to pick my poison. In one case I am insuring the device for the return window which is now "minimum 30 days" the other case I am wide open to wishy washy tirekickers.
I guess there is no shame anymore in "no returns accepted".
Well no as long as you understand what No returns means on Ebay. A no return policy is almost exactly like having a 30 day return policy with buyer pays shipping. The ONLY difference is that with a No Return policy you do not have to accept a Buyer Remorse return. Other than that, if the buyer files a SNAD, even with your no return policy, you will be responsible to take the return, pay return shipping and refund after you receive the item.
If you look at any seller's listing that has a No Return policy, immediately after that it states that the buyer is covered by the MBG. So you can't get away from those SNADs. All return policy on ebay have to meet or exceed the coverage offered in the MBG.
