eBay

bigdeals.etc · ‎12-28-2018

A buyer filed a SNAD return (missing pieces) for an item they claimed to not have received. Tracking shows delivered... over 30 days ago (which is passed my return policy window).

Should I decline the return, or just let it time out?

penguins_dont_fly · ‎12-28-2018

@bigdeals.etc wrote:
@penguins_dont_fly wrote:
@bigdeals.etc wrote:
I was thinking of not declining it immediately... because the transaction is about 45 days old. I was thinking of letting it sit for 2 weeks then declining it so it's after 60 days (timeframe to leave feedback).
I don't think that you can sit on it 😞

I believe that you must respond within 3 business days, one way or the other.
Actually I just checked and you're right. The details says I have to take action by 1/3. If I don't take any action and the buyer escalates... what happens? Do I lose?

In truth ... I have no clue 😞 And the "help" pages aren't very helpful on this subject 😞

But ... If I were to channel eBay AI logic ... I would bet that the buyer would win, just because of your non-responsiveness.

Actual view of the AI interface

penguins_dont_fly is a Volunteer Community Mentor
Buying and Selling since 2013

myangelandmyprincess · ‎12-28-2018

@bigdeals.etc wrote:
@penguins_dont_fly wrote:
@bigdeals.etc wrote:
I was thinking of not declining it immediately... because the transaction is about 45 days old. I was thinking of letting it sit for 2 weeks then declining it so it's after 60 days (timeframe to leave feedback).
I don't think that you can sit on it 😞

I believe that you must respond within 3 business days, one way or the other.

Actually I just checked and you're right. The details says I have to take action by 1/3. If I don't take any action and the buyer escalates... what happens? Do I lose?

Since it’s past the 30 days it shouldnt be closed in the buyers favor...but that depends on how much you trust eBay to follow their policy

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

raceedge2 · ‎12-28-2018

IT SOUND LIKE THE BUYER DOSENT KNOW IF HES MISSING PEICES OR THE HOLE DELIVERY ,,, I WOULDNT REFUND . YOU NEED TO FIGUE HOW YOU THINK ABOUT IT . I DID HAVE A CASE WHERE BUYER SAID 30 DAYS LATER THAT THE ITEM WAS BROKEN . YES EBAY REFUNDED THEM THE MONEY ....

raceedge2 · ‎12-28-2018

DID YOU ASK THE BUYER TO RETURN THE ITEM ,,, IF SO EBAY TEAM MATE EXPLAIN TO ME THE BUYER HAS 5 WORKING TO RETURN THE ITEM AS RECEIVED , 10 DAYS WITH WEEKENDS AND HOLIDAYS . IF NOT RECEIVED IN A LOTED TIME THE CASE WOULD BE FOUND IN THE SELLERS FAVOR

threshold.sales.group · ‎12-28-2018

IIRC from past threads, there would be no refund from the seller because it's past the 30 day MBG period, but the seller would still get a case closed strike because the seller never provided an appropriate response to resolve the request. In this situation the seller is free to accept or decline, but as the message from ebay indicates some action needs to be taken in the three day window.

myangelandmyprincess · ‎12-28-2018

I’m going based on policy

It says the seller has to be found responsible for it to be a case closed without seller resolution

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

sugarpotpye · ‎12-28-2018

@bigdeals.etc wrote:
@penguins_dont_fly wrote:
@bigdeals.etc wrote:
I was thinking of not declining it immediately... because the transaction is about 45 days old. I was thinking of letting it sit for 2 weeks then declining it so it's after 60 days (timeframe to leave feedback).
I don't think that you can sit on it 😞

I believe that you must respond within 3 business days, one way or the other.

Actually I just checked and you're right. The details says I have to take action by 1/3. If I don't take any action and the buyer escalates... what happens? Do I lose?

It used to be if a case was opened after the 30 days a buyer couldn't escalate it.

They are allowed to open it hoping the seller will respond.

Is this still true? I have no idea.

You can always ask Trinton and see.

Dee

Sunshine is the worlds way of smiling back at you.

goodluckselling · ‎12-28-2018

@bigdeals.etc wrote:
I was thinking of not declining it immediately... because the transaction is about 45 days old. I was thinking of letting it sit for 2 weeks then declining it so it's after 60 days (timeframe to leave feedback).

Sounds like poor business practices and trying to operate within loopholes?

I now understand why you have so many issues.

Good Luck

adkhighker · ‎12-28-2018

@goodluckselling wrote:
@bigdeals.etc wrote:
I was thinking of not declining it immediately... because the transaction is about 45 days old. I was thinking of letting it sit for 2 weeks then declining it so it's after 60 days (timeframe to leave feedback).
Sounds like poor business practices and trying to operate within loopholes?
I now understand why you have so many issues.

Good Luck

The OP came here for advice, not to get riddled with rude comments.

7606dennis · ‎12-28-2018

Proof of delivery is no help in the case of a SNAD. It is only good in the event of INR dispute. I suggest accepting the return and blocking the buyer from making future purchases from you if you feel that they are pulling a fast one on you.

"It is an intelligent man that is aware of his own ignorance."

an-36344 · ‎12-28-2018

@bigdeals.etc wrote:
The decline option is there because the tracking shows it got delivered over 30 days ago. The buyer never filed an INR. We never communicated before this SNAD return they filed.

Folks, the same code that added the option for the seller to decline the return request

is the same code that removes the option for the buyer to Ask eBay to step in: The buyer cannot escalate the case.