Shoe authentication

[mommymooo]

I just received a message from eBay saying that the shoes I sold were not authentic.  What is my recourse because I'm pretty sure they are real.  I will have the Nike company authenticate them first.  There is no mention of recourse from eBay. 

Any help is appreciated.  Please no trolls. 

[pikabo-icu]

@mommymooo   Did they reject for authenticity or condition?

"Pretty sure"  isn't good enough, before you list, you need to be certain. 

[mommymooo]

By the way, have you seen the video of their shoe "Experts"?  Some kids off the street in New York. Really?  How about some Nike employees doing the verification? Sheesh!

[hartungcards]

I'm "pretty sure" the Chrysler LeBaron I just bought was owned by the actor Jon Voight.

[hartungcards]

"Some kids off the street in New York" probably know more about Nikes than a Nike employee.

[44012]

Loved that episode!

[pikabo-icu]

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@mommymooo wrote:

By the way, have you seen the video of their shoe "Experts"?  Some kids off the street in New York. Really?  How about some Nike employees doing the verification? Sheesh!

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No doubt..

I'm not a big fan of their authenticators for shoes or handbags. 

[chevymontecarlo88]

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@hartungcards wrote:

I'm "pretty sure" the Chrysler LeBaron I just bought was owned by the actor Jon Voight.

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@hartungcards 

I'm "pretty sure" the van you purchased was owned by the actor Chris Hansen. 😂

[mantle1951]

The Chrysler Cordoba I think had Corinthian leather  RIP Senor Montalban.

[simba6]

The problem is there is often no way to tell.  Many of the knockoffs are made in the same factory using the same supplies and tooling.  They just make more then Nike ordered and sell the extras out the back door. The only difference is Nike did not get a cut of the profit.   Once in consumer hands, there is no way to trace them back to see if they are gray market items.

[chevymontecarlo88]

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@simba6 wrote:

The problem is there is often no way to tell.  Many of the knockoffs are made in the same factory using the same supplies and tooling.  They just make more then Nike ordered and sell the extras out the back door. The only difference is Nike did not get a cut of the profit.   Once in consumer hands, there is no way to trace them back to see if they are gray market items.

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Good point @simba6 

That really is the crux of the problem. Until countries/companies understand this and stop manufacturing in countries that fail to police counterfeit production, there will be no end to this madness.  IMHO

[janet9988]

There is no recourse.

https://pages.ebay.com/authenticity-guarantee-sneakers-seller/

1. Your Role as Seller.

   By listing an Eligible Item for sale on the eBay platform, you authorize its inspection by eBay’s authentication team subsequent to its purchase.

   Upon purchase, you are required to ship the Eligible Item, with appropriate insurance coverage if not using an eBay provided free FedEx shipping label, to a facility located within the United States, as directed by eBay. Items must be sent to the facility individually unless part of a multi-item order. If using an off-platform label, the cost of shipping to the Authentication center is not covered by eBay.

   You acknowledge and agree that if eBay’s authentication team cannot verify an item’s authenticity, a refund will be issued to the buyer and you shall cooperate with removing the item from marketplace circulation.

[albertabrightalberta]

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@simba6 wrote:

The problem is there is often no way to tell.  Many of the knockoffs are made in the same factory using the same supplies and tooling.  They just make more then Nike ordered and sell the extras out the back door. The only difference is Nike did not get a cut of the profit.   Once in consumer hands, there is no way to trace them back to see if they are gray market items.

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I'm not sure this is true, although it's a myth I've seen countless times over the last 2 decades. In the handbags and accessories category, there have been obvious fakes that claimed to be "rejected" by the manufacturers and as such, were sold to "liquidators." 

While I do believe it's possible (or probable) that there some rogue employees who have stolen genuine items, AFAIK, legitimate manufacturers have their own factories and do not share space or privileged secrets with non-authorized factory workers. 

[mtgraves7984]

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@hartungcards wrote:

I'm "pretty sure" the Chrysler LeBaron I just bought was owned by the actor Jon Voight.

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@hartungcards 

License, registration and pencil from the dash pocket, please. 🤣