Shipping 'stealthy' INTL to independent Shipping Depots

[logan17k_ll]

As a rule I don't ship internationally, due to the hassle of potential returns, so I don't allow it in my listings.   But companies are popping up that do the same thing as eBay's "Global Shipping Depot" or somesuch - offering US addresses for buyers across the world to buy our items and have them shipped.  I've seen this on both my most recent big sales.  A US address that turns out to be a shipping depot.  There's no outward sign to the seller that you're not shipping directly to the buyer.  This is the most recent:  https://en.polexp.com/ebay.html

  What's eBay's official stance on this?  What are the liabilities/protections in these cases?  If the buyer receives it damaged in shipping in Russia or whatever, I should be free and clear unless the US 'depot' opened it and inspected it prior to shipping it on, right?

  I'm sure most of these places are simply trying to make it easier to buy and ship overseas items, which I can appreciate, I just want to make sure there's not some known scam here before I ship an expensive item to a middle man.  Thanks.

[goodluckselling]

There is nothing against eBay policies. 

You are responsible to get delivery to the address provided with a tracking showing delivered.  Your responsibility ends there as far as item not received goes.

You are still responsible to delivery the same item the buyer thought they were buying from you.  So item not as described in still an option for buyers.  It seems to me that it can get a lot more confusing than using the GSP.

Good Luck Selling!

[agent006140]

What's eBay's official stance on this?  What are the liabilities/protections in these cases?  If the buyer receives it damaged in shipping in Russia or whatever, I should be free and clear unless the US 'depot' opened it and inspected it prior to shipping it on, right?

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if the item arrived damage to the buyer,you are responsible for the damage.

They are  not GSP.

There is a case where the seller shipped Fed EXP an expensive watch to Japan,it was first shipped t o a forwarding place .

It is a tall box enough to protect the watch and the box it was in.

The forwarding place  repackaged it to fit USPS PRIORITY VHS box  and the watch  arrived damaged.

Seller is responsible for the damage .

[thatsallfolks]

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@agent006140 wrote:

if the item arrived damage to the buyer,you are responsible for the damage.

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Wrong. Buyer protection ends as soon as the item is reshipped. The "buyer", as far as eBay is concerned, is the entity at the "shipping depot".

[logan17k_ll]

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@thatsallfolks wrote:

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@agent006140 wrote:

if the item arrived damage to the buyer,you are responsible for the damage.

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Wrong. Buyer protection ends as soon as the item is reshipped. The "buyer", as far as eBay is concerned, is the entity at the "shipping depot".

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I sure hope so.   How is seller responsible for the damage, if they got it successfully delivered to the eBay address?  How would eBay defend that?

If the seller ships insured to the address given and it arrives without complaint by that address, I don't see how the seller can be held accountable for travel beyond. 

[agent006140]

there is no Ebay seller protection for item not as described,if item arrived damaged,it is you or your insurance company .

If GSP repackaged and shipped your package,and it arrived damaged,GSP insurance policy should pay ,but these forwarding companies are not GSP,if they have an insurance policy,then the buyer may be able o approach them and file a claim, but if the buyer is overseas ,he may not care.

Also some of these forwarding places do not hire the best workers.

[agent006140]

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@thatsallfolks wrote:

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@agent006140 wrote:

if the item arrived damage to the buyer,you are responsible for the damage.

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Wrong. Buyer protection ends as soon as the item is reshipped. The "buyer", as far as eBay is concerned, is the entity at the "shipping depot".

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how would Ebay know when it was damaged?

show me a case where the seller wins INAD?

[agent006140]

SINCE buyer shipping addrss is  US ship fowarder,he will file INAD for the damage and win.

But he will be given a return shipping label from his US ship forwarder to the seller,which means he has to pay for shipping from his country to the ship forwarder.

[thatsallfolks]

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@agent006140 wrote:

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@thatsallfolks wrote:

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@agent006140 wrote:

if the item arrived damage to the buyer,you are responsible for the damage.

---

Wrong. Buyer protection ends as soon as the item is reshipped. The "buyer", as far as eBay is concerned, is the entity at the "shipping depot".

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how would Ebay know when it was damaged?

show me a case where the seller wins INAD?

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It's the reshipper's responsibility to discover any damage before forwarding. 

[thatsallfolks]

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@agent006140 wrote:

SINCE buyer shipping addrss is  US ship fowarder,he will file INAD for the damage and win.

But he will be given a return shipping label from his US ship forwarder to the seller,which means he has to pay for shipping from his country to the ship forwarder.

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He also has to use that label within the allowed time. What are the odds that the buyer can ship it from Russia to the reshipper in time? Pretty low.

[penguins_dont_fly]

For frieght forwarding addresses:

INR stops at the forwarder's address

For INAD -- If the item was reshipped, it is not covered under the MBG

But, if they file ... the seller is only responsible for issuing a return label to the original address on the order (the forwarder)

The buyer would have to get the item back to the forwarder AND convince them to ship it back to the seller ... AND do it in 5 business days.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

Not covered

• Buyer remorse or any reason other than not receiving an item or receiving an item that isn’t as described in the listing (see the seller’s return policy for return options)
• Items damaged during local pickup
• Local pickup items that were not collected by, or on behalf of, the buyer
• Items not delivered, damaged during collection, or damaged during shipment when the buyer arranges pick-up or shipping of the item (for instance, the buyer arranges freight)
• Duplicate claims through other resolution methods
• Items shipped to another address after original delivery

[papermoneyforme]

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@penguins_dont_fly wrote:

For frieght forwarding addresses:

INR stops at the forwarder's address

For INAD -- If the item was reshipped, it is not covered under the MBG

But, if they file ... the seller is only responsible for issuing a return label to the original address on the order (the forwarder)

The buyer would have to get the item back to the forwarder AND convince them to ship it back to the seller ... AND do it in 5 business days.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

Not covered

• Buyer remorse or any reason other than not receiving an item or receiving an item that isn’t as described in the listing (see the seller’s return policy for return options)
• Items damaged during local pickup
• Local pickup items that were not collected by, or on behalf of, the buyer
• Items not delivered, damaged during collection, or damaged during shipment when the buyer arranges pick-up or shipping of the item (for instance, the buyer arranges freight)
• Duplicate claims through other resolution methods
• Items shipped to another address after original delivery

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What is Paypals policy on this?

[penguins_dont_fly]

[[What is Paypals policy on this?]

INR is the same. Delivered to the forwarder's address is Delivered.

INAD return shipping on PayPal is paid by the buyer.

[southern*sweet*tea]

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@papermoneyforme wrote:

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@penguins_dont_fly wrote:

For frieght forwarding addresses:

INR stops at the forwarder's address

For INAD -- If the item was reshipped, it is not covered under the MBG

But, if they file ... the seller is only responsible for issuing a return label to the original address on the order (the forwarder)

The buyer would have to get the item back to the forwarder AND convince them to ship it back to the seller ... AND do it in 5 business days.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

Not covered

• Buyer remorse or any reason other than not receiving an item or receiving an item that isn’t as described in the listing (see the seller’s return policy for return options)
• Items damaged during local pickup
• Local pickup items that were not collected by, or on behalf of, the buyer
• Items not delivered, damaged during collection, or damaged during shipment when the buyer arranges pick-up or shipping of the item (for instance, the buyer arranges freight)
• Duplicate claims through other resolution methods
• Items shipped to another address after original delivery

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What is Paypals policy on this?

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Paypal will cover the buyer for SNAD, but as always they are responsible for the return shipping WITH TRACKING. That can be very, very expensive.

[goodluckselling]

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@logan17k_ll wrote:

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@thatsallfolks wrote:

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@agent006140 wrote:

if the item arrived damage to the buyer,you are responsible for the damage.

---

Wrong. Buyer protection ends as soon as the item is reshipped. The "buyer", as far as eBay is concerned, is the entity at the "shipping depot".

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I sure hope so.   How is seller responsible for the damage, if they got it successfully delivered to the eBay address?  How would eBay defend that?

If the seller ships insured to the address given and it arrives without complaint by that address, I don't see how the seller can be held accountable for travel beyond. 

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There is a possible workaround.  Depending on who actually purchased the item.  It seems like it could be possible for an international buyer to make the purchase on eBay and use the freight forwarding company as the ship to location which would then be forwarded to the actual buyer.  The buyer claims damage and a shipping label is created on eBay and the buyer ships the item back or receives a refund if the seller does not want it returned.

I am not sure about the ship from location on the return shipping label and whether a buyer can change that info before receiving the return label? Probably not which would probably cause issues with the delivery of the return. 

Good Luck Selling!