Shipping Label: LOWER HALF Receipt section is Missing! NEED it for record keeping!!!

[bauble-babes]

Clicked Print Label and it came up without the lower half receipt section...tried again, same thing. Called my sis who also sells in another town, same thing...NO RECEIPT! 

We need that for our records...BRING IT BACK!!!

[gloryglorygifts]

If it is any help to you, I print out two receipts, one for the customer and one for myself. I then use the bottom of my receipt to print the label. This way, the transaction is on the top and I can cut the bottom off and use the label. I just write the tracking and mailing day on my receipt too. A little extra work for you, but I've been using this method for decades. This way, you are only using one piece of paper to print your record and the label. 

[bauble-babes]

@cjtreasuresandfinds 

"Make sure you selected Printable Label. For some reason, it defaulted to QR code on the first label I purchased today. I didn't realize that was what happened until I went to buy the second. I clicked printable label BEFORE I purchased it and the receipt info was there"

Thank you! I checked that via 'buy another label' and the Printable Label box is already highlighted so it's not that.

[wastingtime101]

Since you're using Acrobat, that rules out the browser issues that frequently occur with labels when updates are made on the back end.

Points to an eBay glitch. I tagged an eBay rep on this thread, but if you haven't already you should report the issue to customer service. Tell them you already did troubleshooting and checked your settings, that this is an eBay issue not a browser/computer issue.

[tk1717]

Upper top right hand corner of page is Basic label or something to that effect to switch back too......

[toomuchstuffagain35]

I just got hit with this crap as well.

It shows as 'print QR Code AND label" and there is NOWHERE to choose to print the instructions/receipt as well. I also notice the G is missing from the left hand box on the label as well.

Switching between bulk or basic does nothing.

WTH would I want to dl a QR code to my email when I'm printing a label? Idiots.

Go fix something that's NOT working and leave alone the stuff that is.

[tk1717]

Upper top right hand corner of page is Basic label or something to that effect to switch back ...And I use mine to help avoid switching labels as the receipt has the title of the item on it. 

[toomuchstuffagain35]

Did you not read? I did that and there is STILL nowhere to select to print the instructions/receipt portion.

Guess I'll be doing labels elsewhere again today (and maybe in future as well).

devon@ebay 

Can you tell us if this is yet another glitch or intentional?

[toomuchstuffagain35]

On my next label it was back. Who knows if it's will stay or not.

[bauble-babes]

@toomuchstuffagain35 

"there is NOWHERE to choose to print the instructions/receipt as well"

There is...Wastingtime showed us earlier in the thread. 

1) When on the Label purchasing page, scroll down RIGHT Side to bottom where you can click CHANGE by Print Format. 

2) Select PDF File

3) Select 8" x 11" if that's the size you want

4) Click the Box that says 'Add receipt and instructions" (usps only)

5) Click Save

Note: All my settings were correct, but I still had the no-receipt issue & so did my Sis who also sells on eBay.

[dreamalittledream]

Same here.  First label of the morning printed with the receipt . Second one a half hour later had no receipt and still doesn't 6 hours later. It IS a problem for those of us who choose to use them.

I thought Ebay wasn't going to make changes in the 4th quarter......

[toomuchstuffagain35]

I actually did that and I didn't have that option.

I've found I got it back by just switching back and forth between the basic and advanced and changing QR code & label to label only a few times.

BUT you have to do it for each ID when you go to print the first one or it will print without the receipt part.

I did notice that the very first one I printed had no receipt, no G in the box and was also missing the barcode at the top. USPS better not reject it.

[toomuchstuffagain35]

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@dreamalittledream wrote:

Same here.  First label of the morning printed with the receipt . Second one a half hour later had no receipt and still doesn't 6 hours later. It IS a problem for those of us who choose to use them.

I thought Ebay wasn't going to make changes in the 4th quarter......

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hahahahha Yes, you ARE a dreamer.

[rfmtm]

Is your browser set to open PDF files with Adobe and not its built in reader?

Does the label preview look correct?

What OS, browser, and printer model are you using?

Post a screen shot of the entire label preview page if you can.

[wheredidiputthatremote]

I know it doesn't help you, but I just print the invoice to pdf by the item number - or if it's of multiple items I save it by the order number.

[devon@ebay]

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@toomuchstuffagain35 wrote:

Did you not read? I did that and there is STILL nowhere to select to print the instructions/receipt portion.

Guess I'll be doing labels elsewhere again today (and maybe in future as well).

devon@ebay 

Can you tell us if this is yet another glitch or intentional?

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Hey @toomuchstuffagain35! I am going to get this over to our Shipping team to review to see if this is in fact a site issue and I will update you once I hear back!