Sheila@ebay HEAR MY PLEAS (#2)

[liawrig.nq8rdwqa3]

1.  I went to list in Auction (a luxury item) and wanted to add "reserve" price, but a pop up box stated there was a $5 charge -- BEFORE IT SOLD!!!!   why?????  So let me understand.  BEFORE the item sells, just for the privilege of doing reserve you snatch $5 from my account?  Bah humbug!!!

2.   Can you please combine Unsolds and Ended into ONE folder?  It's the same dam thing.  But I guess that would require too much coding and changes to the site, right?

3.  When we cancel an auction prematurely why don't you add a pop up box that states, "There will be a $$charge for canceling?"  Why do I have to wait for a statement to know what these penalty & fees are?

[kensgiftshop]

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@liawrig.nq8rdwqa3 wrote:

1.  I went to list in Auction (a luxury item) and wanted to add "reserve" price, but a pop up box stated there was a $5 charge -- BEFORE IT SOLD!!!!   why?????  So let me understand.  BEFORE the item sells, just for the privilege of doing reserve you snatch $5 from my account?  Bah humbug!!!

When you use a reserve, there is a fee to use it and you have to pay the fee even if it doesn't sell.

2.   Can you please combine Unsolds and Ended into ONE folder?  It's the same dam thing.  But I guess that would require too much coding and changes to the site, right?

There is a difference between and item that didn't sell and an item that you ended.

3.  When we cancel an auction prematurely why don't you add a pop up box that states, "There will be a $$charge for canceling?"  Why do I have to wait for a statement to know what these penalty & fees are?

The information is already available for sellers to read.

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[inhawaii]

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@liawrig.nq8rdwqa3 wrote:

3.  When we cancel an auction prematurely why don't you add a pop up box that states, "There will be a $$charge for canceling?"  Why do I have to wait for a statement to know what these penalty & fees are?

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That's a great idea!  

How about a pop up box that says: "Before you start selling, please read and understand ebay policies."

[1tuna]

the fees for an auction reserve have been around for many years

I run about 2000 no reserve auctions at a dollar start per year

at least 10 years ago the cost to have a reserve was 1%  or 30 bucks on a three thousand dollar reserve.

I think its more now

I can remember giving out advice about auctions back then

it went much like this, if you want X amount of dollars for an auction why not just tell your lookers that

start the auction at the price you are willing to take and then there is no guesswork involved

@liawrig.nq8rdwqa3 

[nobody*s_perfect]

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@1tuna wrote: ... at least 10 years ago the cost to have a reserve was 1%  or 30 bucks on a three thousand dollar reserve.

I think its more now ...

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It sure is!  It's 7.5%, with a minimum of $5 (which the OP paid) and maximum of $250.  So the fee for a reserve of $3K would be $225.  

Over the years, eBay has gradually increased the rate and the minimum, in an obvous effort to discourage sellers from using the listing upgrade.

[ms.rodriguez*]

Don't use a reserve.  Buyers do NOT like them.  If you want a reserve of 200.oo , then start your auction at 199.99.    Buyers do not like wasting time bidding in dollar amounts trying to reach the reserve.  

LEARN ebay policies before you list anything else.

[ms.rodriguez*]

Buyers don't like auctions either. Don't use them for cheap items.  You have a Ralph Lauren shirt for 2.99 and 6.99 buy it now price. Just list the shirt for 6.99.  A buyer sees it, likes it, then he/she will buy it.  Very few buyers have the patience to wait for an auction to end to buy an inexpensive item.  A rare item, I can understand using an auction but not common clothing .   Goodluck.

[maxine*j]

Sheila is Community Manager, concerned with these forums and all issues related to them and other community matters.  I don't think she is involved in eBay selling policies.

As others have said: 

Yes, you pay the reserve fee whether the item sells or not.  Buyers hate reserves and auctions with reserves attract nibble-bidders and sports-bidders who figure if you want to play games with reserves, they will play games by trying to reveal them, although they have no intention to pay.  Just set the opening bid at the minimum you'll accept for the item.

In general, people don't like auctions these days.   Fewer than 15% of eBay sales are by auction.  Auctions for fine for something that is so unusual or rare as to not having a established price, and a few other instances.   Auctions are not appropriate for the kind of clothing you are selling.

Nothing that a seller needs to know is hidden on eBay.  It is all set out for you to read and to understand before you make your first listing. 

And while I'm carrying on here:  You should not use stock photos.  It makes you look like either a drop-shipper or someone trying to hide the condition of the actual item of used clothing for sale.

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[liawrig.nq8rdwqa3]

Ms. Rodriguez, you have no idea  how I have listed that Ralph Lauren Shirt.  Most times I list my items fixed, BIN and if they don't sell over time, I go to auction.  I know the differences and I know the strategies.

[maxine*j]

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@liawrig.nq8rdwqa3 wrote:

Ms. Rodriguez, you have no idea  how I have listed that Ralph Lauren Shirt.  Most times I list my items fixed, BIN and if they don't sell over time, I go to auction.  I know the differences and I know the strategies.

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You have 109 listings, and 94 of them are auction.  When I check Completed Listings, all were at auction.    That doesn't look like "most times" you list at BIN.  

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[albertabrightalberta]

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@liawrig.nq8rdwqa3 wrote:

Ms. Rodriguez, you have no idea  how I have listed that Ralph Lauren Shirt.  Most times I list my items fixed, BIN and if they don't sell over time, I go to auction.  I know the differences and I know the strategies.

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I'm not @ms.rodriguez* but in response to your reply, of course any of us can look at how you've listed your Ralph Lauren shirts just by viewing your listings. Start price: $2.99, BIN $6 and Start price: $1.99, BIN $6: 

[albertabrightalberta]

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@maxine*j wrote:

You have 109 listings, and 94 of them are auction.  When I check Completed Listings, all were at auction.    That doesn't look like "most times" you list at BIN.  

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And most of those auctions that have sold sold for the opening bid price. 

So instead of auctions, list at FP with the opening bid price as the BIN price. Use IPR and you won't have to wait for payment on sold items.

ETA: This reply is directed to the OP @liawrig.nq8rdwqa3 

[ebooksdiva]

@liawrig.nq8rdwqa3 

Read here to understand why no one is responding to your pleas.

Unsolicited idea submissions policy | eBay

[theteamsetguy]

I think it depends on what you sell. In your case you don't sell in a overly saturated category. Many of your items are OOAK so buyers many times will have more patience with auctions. 

Clothing on the other hand is one of the most if not the most saturated categories on ebay. I just did a search for polo shirt and came up with 840k listings. For jeans I came up with 1.4 million. No need to wait for aution to end when you have that many choices.

[femmefan1946]

• There is a non-refundable charge for Reserves because eBay recognizes that bidders hate reserves. Same with short auctions (one or three day auctions).

• Both Unsold items, which are mostly auctions, and manually Ended items, which include Fixed Price, are on the same Unsold list in the Seller Hub.
• I agree that the cancellation charge should pop up before the auctioneer confirms the cancellation.

I would also like to see eBay refuse to 'Index" listings when the seller does not have a Managed Payment account. This would save new and returning sellers a lot of anguish.