Service Metrics - The Equivalent of Stealing Money Outwardly - Still Going On 2022

[rockbottomauto]

From 2020, but still going on:

We are one of the larger sellers of OEM auto parts on eBay, and have been for many years.

We offer completely free returns, even for buyers that simply "change their minds", but of course every month we enter the "very high items not as described" threshold.

Every single case that has been opened against us for "items not as described" has been completely proven that the buyer simply ordered the wrong part for their application. The words "items not as described" should equate that we sent the customer the wrong part, or a part that was not in brand new condition etc. Buyers know in all facets of online shopping they just need to lie a little to get what they want.

Furthermore, if we are offering "free returns", why should we be penalized with an extra 5% of fees anyway? It's not like the good folks at eBay are footing the bill for us, we are still out the shipping costs both ways. 

We sell exactly the same amount of parts on Amazon every single month, and guess what? We get about 80% less in returns from the parts sold on Amazon. Why is that you ask? eBay encourages scam behavior.

I know you guys are losing market share and there probably won't be an eBay in 10 years, but you really should strongly consider erasing this policy and I mean quickly. We started last year making plans to leave eBay, and are going to do so sooner rather than later.

Shameless cash grabs are a sign of desperation, and a message to the community that you are scared to death of going under.

[donsdetour]

Is eBay having to refund in these cases for you or are you doing the refunding??

Just asking because I am not sure if such makes a difference....

[heckofagame]

We have 10 years. Good to know. I need 9. 

[mandisattictoyz]

I’m in the arbitration process for this very thing.   Get your money back.  Take them to arbitration 

[flyingmvp]

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@rockbottomauto wrote:

And why would they stop "enforcing" the sellers metrics cash machine?

it is bringing Ebay hefty sums in extra fees from penalties to sellers... Ka-ching.

[dogstruffles12]

OMG! I am so glad to see this ...thank you so much for posting..I am a small seller I sell clothes and I am DISGUSTED with those FEES...have spent HOURS on the phone with ebay reps...who are obviously reading from scripts...who have done ZERO...losing money left and right and they could care less..

Is it hard to sell on Amazon? I'm going to check it out I hear you! It is SO unfair just a way for them to add on extra charges and pretend their metrics are correct . Buyers who want to return know EXACTLY what to say to get one to issue a refund and if you don't ebay blackballs you and then if you do they list it under that VERY high scale...RIDICULOUS and unfair and You do accept returns and they are still sticking you with this???????UGHHHHHHHHHH I am with you 10000000000000000000000% 

[downunder-61]

Keep your metrics up - done.

[thexphilatelist]

I sell in stamps category with a different ID, and would classify myself as a small seller. 

The Item not as described and item not received metrics are both set at 0.07% for my peers.  Using these peer percentages a seller could not have more than 1 INR or INAD out of 1,425 transactions before the very high service metrics kicked in. 

Luckily I'm in a category where I feel that both buyer and seller integrity is pretty high.  

I do feel for the sellers in auto parts, electronics, etc...as it would be next to impossible to maintain service metrics below the penalty threshold.   

In a perfect world, I would like to believe Ebay is applying the service metrics penalty to keep sellers honest.  But, with Ebay's lack of transparency regarding peer groups and exactly how these are calculated; and the stringent additional 5% fvf only serves to further erode seller trust of Ebay policies.  

[rockbottomauto]

Clearly an eBay employee with his big "0" feedback.

[rockbottomauto]

I guess a 20% decline in sales year over year is what eBay is hoping for with their nonsense, because that is where they are. 

[rockbottomauto]

Still going on in 2023. This scam needs to stop.

[rockbottomauto · Accepted solution]

This scam is still going on, we have joined the class action lawsuit with other sellers. Get ready eBay, you are about to get a rude awakening. 

[ebooksdiva]

OLD THREAD FROM 2022 

[kh-shakhib]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.