Sent Wrong Item to 2 different Buyers

[rob00012]

Hey eBay community, I have a bit of a conundrum.

New Seller Here.

I sold 2 phones recently and mixed up the phones with 2 different buyers.

Phone A sold for $450

Phone B sold for $150

Buyer 1 bought phone A, but received phone B

and Vice-Versa with Buyer 2.

Buyer 1 opened a return request “wrong item sent”.

Buyer 2 hasn’t opened the package yet. Will do so later today.

Completely my fault. 100%. I am prepared to eat the cost of making this right by my customers.

I only struggle with how to do so.

It seems Buyer 1 is prepared to work with me with my mistake.

Buyer 2, I am not 100% sure yet. If Buyer 2 decides to keep the item then it complicates things.

What are my next steps?

Thanks for helping.

[kh-gary]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.