Send Offers Pop-Up Changed?

[mcdougle4248]

The pop-up for sending offers changed and I no longer see the option to include a coupon code with the offers to be sent. Is anyone else noticing this? Or is the option still there and I am just not finding it? 

[wastingtime101]

I see this:

[ebooksdiva]

This is what I see👇...they could be testing out that send offer to a handful of sellers. You happen to be part of that handful.

[mcdougle4248]

Thanks @wastingtime101 

As you can see from my screenshot the option to send a coupon is gone for me. I liked that feature and have a coupon that I always add when sending offers. I used the "Tell us what you think" link to send a few remarks 🤣

[mcdougle4248]

Thanks @ebooksdiva  If it is a test, I hope it fails...sooner rather than later. 

[wastingtime101]

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@mcdougle4248 wrote:

I used the "Tell us what you think" link to send a few remarks 🤣

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Yeah, I was going to suggest that in my reply, but I saw your link was purple which told me you already utilized it.

[valueaddedresource]

@mcdougle4248 I'm seeing the new design like in your screenshot today and it is missing the option to add a coupon.

I wonder if buyers were getting confused/frustrated thinking the coupon would apply on top of the offer and maybe eBay is getting rid of that option to avoid negative buying experience?

[sextons-sweet-deals]

I have used a few times this morning. What I see at this point is that I did not see how many watchers were going to get my offer. Could it be all who are watching with the update?

I do like the option of a % or a fixed offer price. 

This a way better update than the feedback update.

[mcdougle4248]

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@valueaddedresource wrote:

@mcdougle4248 I'm seeing the new design like in your screenshot today and it is missing the option to add a coupon.

I wonder if buyers were getting confused/frustrated thinking the coupon would apply on top of the offer and maybe eBay is getting rid of that option to avoid negative buying experience?

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It is hard to tell if buyers were getting confused or frustrated with the coupon. In my experience, I would have to say buyers understood. No messages with questions about it and the coupon code shows an average order size of 8 items.

[ga5150]

As of this morning, I am missing the coupon feature when seller offers also.  It was there yesterday, but gone today.  In fact, I noticed the difference a while back - when sending offers from Seller Hub>Overview>Tasks>Listings Eligible to Send Offers, the coupon option was available.   If I went to Seller Hub>Listings>Active, and used the Send Offers link in the blue window at the top, the coupon option was missing. 

Therefore, I always sent offers from the Overview>Tasks area of the hub because I liked to send the coupons.

I just wish I could get the ability to send the coupons with offers back.

[valueaddedresource]

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@mcdougle4248 wrote:

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@valueaddedresource wrote:

@mcdougle4248 I'm seeing the new design like in your screenshot today and it is missing the option to add a coupon.

I wonder if buyers were getting confused/frustrated thinking the coupon would apply on top of the offer and maybe eBay is getting rid of that option to avoid negative buying experience?

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It is hard to tell if buyers were getting confused or frustrated with the coupon. In my experience, I would have to say buyers understood. No messages with questions about it and the coupon code shows an average order size of 8 items.

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@mcdougle4248 those are great data points and yeah it definitely sounds like your customers understood and appreciated the coupon.

Seems like a really bad change that could negatively impact repeat buying behavior...agree with you that I hope if it is a test, it is short lived.

[sextons-sweet-deals]

eBay has created so many scenarios on selling, that is just out of control at times. 

I'm not really familiar with the coupon process. I have noticed when a seller has offered a coupon code on their listing that I may be interested in. I will add the listing to my watch list. 

That same seller may send me an offer and when I review the offer, it will state that the offer will not include the coupon on the listing. 

[wastingtime101]

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@mcdougle4248 wrote:

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It is hard to tell if buyers were getting confused or frustrated with the coupon. In my experience, I would have to say buyers understood. No messages with questions about it and the coupon code shows an average order size of 8 items.

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As you frequently sell multiple items in a single order @mcdougle4248 I can see how the coupon-with-offer would be valuable to your business. The offer is a discount on a single item, but if that buyer wants more than one item, the coupon could be used.

[onefootflippers]

I don't care about the coupon thing, but I also have the new send offers page and I don't understand why every single change increases the number of clicks and keystrokes required to do the same thing. 

[wastingtime101]

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@onefootflippers wrote:

I don't care about the coupon thing, but I also have the new send offers page and I don't understand why every single change increases the number of clicks and keystrokes required to do the same thing. 

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One of the things many sellers hate most about eBay.

devon@ebay - please pass on this FB to the Selling team since that's frequently where the pointless and inefficient extra clicks come in to play.