eBay

dav10250 · ‎08-23-2021

I am selling a watch that qualifies under the authenticity guaranteed program. I looked at the EBay webpage regarding the program and see that I send it to someone who thoroughly inspects the watch prior to sending to the buyer.

My decided to not offer returns on my item but just recently became aware of some of the EBay buyer scams about SNAD returns. Does having a watch go through this authentication process prior to being sent to the buyer eliminate the possibility of a buyer claiming SNAD? Since the watch has been authenticated and compared to the listing, that argument from the buyer should not exist.

The EBay webpage dedicated to the Authenticity Guarantee does address when a sale is considered final, but it’s unclear to me. It states:

What is Final Sale?

For Watches that are eligible for Authenticity Guarantee, an item is considered Final Sale when:

Item is not eligible for escrow as a payment method.
Item condition is “New with tags” or “New without tags.”
Seller return policy for the item is “No returns,” or the item’s return window has closed.

Once an eligible item passes authentication through Authenticity Guarantee, sellers have completed their obligation to the buyer for that transaction.

Transactions that meet this criteria are exempt from Significantly Not as Described (SNAD) claims under eBay’s Money Back Guarantee policy.

My watch is not eligible for the escrow program because it does not cost greater than 10K. I am not listing the item as New and I am not offering returns in my listing. If I read this correctly, I believe once it goes through the authenticity review and is sent to the buyer, it is considered a final sale with no returns possible. Is this correct? Thank you.

dav10250 · ‎08-25-2021

Well the person who made an offer on my watch has been on EBay for 10 years and has over 400 positive feedbacks, I wouldn’t think it’s bogus but apparently you can’t view the items related to the feedback since it’s over 90 days.

The person is close enough that a local pickup isn’t out of the question but at this point I probably can’t request that.

ittybitnot · ‎08-25-2021

The person is close enough that a local pickup isn’t out of the question

@dav10250

Yes, it would likely be out of the question if eBay forces use of the authenticator program. All buyer IDs have 100% positive feedback regardless of their behavior on the site.

vintagecraze50 · ‎08-25-2021

If this is indeed happening with this program, I cannot see how this could work for a casual seller of these ultra expensive items. Those who choose to sell in higher volume could possibly afford to loose 9 grand in a chargeback dispute that was not handled properly. This to me seems utterly crazy.

donsdetour · ‎08-25-2021

@vintagecraze50 wrote:
If this is indeed happening with this program, I cannot see how this could work for a casual seller of these ultra expensive items. Those who choose to sell in higher volume could possibly afford to loose 9 grand in a chargeback dispute that was not handled properly. This to me seems utterly crazy.

Problem with charge backs and ebay's current ( Manged Payment): there is no way to get enough information to them to fight a charge back case.

A few have by passed , and provided through Customer service and managed to win: Most will not know how to do such so they lose.

Even with enough info it is still the largest risk on any large value item that can happen. It most likly will cost the seller and of course loss of the item as well.

EBay is a high risk game for high dollar items: it always has been.

dav10250 · ‎08-25-2021

I was unaware of how risky it is to sell on here, at least more expensive items. I’m more of a buyer on this site but figured it wasn’t a big risk to try and sell my watch.

A question for the higher volume sellers, for the bigger ticket items, what percentage of buyers that you deal with are fraudulent? Is it as common as I’m sensing?

Thanks to everyone who has responded on here, I appreciate the input.

dav10250 · ‎08-25-2021

I’m not clear what you mean when you say all buyer IDs have 100% positive feedback regardless of their behavior. Why is that?

ittybitnot · ‎08-25-2021

I’m not clear what you mean when you say all buyer IDs have 100% positive feedback regardless of their behavior. Why is that?

@dav10250

Sellers are not allowed to leave a negative review for a buyer. They can only leave a positive (aka green donut) or nothing at all. If you, for instance, get a freight forwarder/empty box /phony SNAD liar buyer who through the usual fraudulent claims/phony returns eBay procedure gets a refund from your proceeds and gets to keep the item as well, you are NOT allowed to say...even under the guise of a 'green donut' with a negative comment. The truth is not allowed if it should be less than positive.

We used to be able to see what a buyer has purchased as well. That is no longer visible, so we can't see that a buyer has bought 17 rolex watches in the last month, got feedback for two, and did chargebacks on them all.

eBay's stance on this was they did not want buyers to have a bad experience due to a neg review and never come back...LOL... some of us wish they wouldn't. There are some buyers that leave so many 'negative' reviews you wonder why they still are buying here at all.

None of us mean to scare the pants off of you. This has been a very enlightening discussion, especially regarding PAYMENT DISPUTES (aka chargebacks) by buyers who bypass the eBay claim process when authenticators are concerned.

coolections · ‎08-25-2021

@certifiedcitynet wrote:
Be careful about heeding advice from "experts" who post on this site. For instance, ignore their claim that video recordings of package openings/sealings are not evidence and completely worthless. Such recordings absolutely verify contents, and can and have been successfully used as proof in civil and criminal courts.

OP, be careful about these experts who claim you can win an Ebay dispute. The stuff they are talking about everyone already knows they can use such as small claims court etc. If you're willing to go to court then by all means use their example, but here on Ebay none of that matters.

gracieallen01 · ‎08-25-2021

Aw, come on. Now how would they make any money if they just went ahead and told everybody how it worked? 😀

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

certifiedcitynet · ‎08-26-2021

But note that any credit card dispute is reported to the credit bureaus as a dispute for the entire credit line. By law, lenders are not supposed to consider such disputes when determining credit worthiness. But bank employees with whom I have spoken said that such disputes do hurt a customer's standing with banks, even though banks will never officially admit it.

gregmech26 · ‎12-19-2021

Also if a Buyer has purchased 80 items and have only left 19 feedback. I believe this is a RED flag.

Especially if the Buyer only purchases one or two items per year. They likely have several eBay accounts they are using.

certifiedcitynet · ‎12-21-2021

No, we make an HD video recording whenever a package is opened or sealed.

certifiedcitynet · ‎12-21-2021

Nope, we make and HD video recording whenever a mailing is opened or sealed, and convey that info on every invoice. It has never been a problem. If it ever is, a call to the customer's county detectives will quickly resolve it.