05-12-2018 07:49 AM - edited 05-12-2018 07:51 AM
I ordered an item. It came folded up and shoved in a paper envelope with so much tape and so small that it damaged the item. I am returning it. The seller also fudged on the shipping.
Sellers Do your homework.
1. When you are ready to sell something. Find a bag or box that fits (not shoved in to a small container just to reduce shipping costs).
2. Weigh it with a few extra ounces for good measure so the PO won't ask for more money on arrival. If it is close to the next weight go up not down on the shipping costs.
3. Use an eBay Calculator to find out what your costs and profit are at finalfeecalc . com
This will save you the trouble of having angry unsatisfied customers like me.
05-12-2018 11:48 AM
Everyone thinks of changing the world, but no one thinks of changing himself. - L Tolstoy
"You are entitled to your own opinion, you are not however, entitled to your own facts."
05-12-2018 11:55 AM
d
@emerald40 wrote:
@castlemagicmemories wrote:
@bigdeals.etc wrote:
@drusalina wrote:I use cereal boxes to ship magazines, and put PLEASE DO NOT BEND. I have used flattened boxes too. When a publisher ships a magazine it comes without any packaging. I would never use a plastic bag to ship a magazine or book. But if it is something important or could be damaged with shipping I would use a better box or packaging.
Like this?
@castlemagicmemories haha yea that's so true with clothing. I get some buyers asking me that sometimes. Size chart that shows Medium is only 30-34, and the buyer says I'm 38... so the Medium would be good right?
Guess it's just part of a certain mentality that shows a reluctance to go to a bigger size. But a smaller size isn't going to work. You are what you are and you need what you need.
Medium would be good if you were a 30-34! 38 is bigger than 34, so...(Seriously, I feel for you!)
That picture is just SO sad. DO NOT BEND in large letters on it. No one read that?
____________________________________
Was the mailbox tall enough to put it in the other way?
Some people have very small mailboxes. The mailman has to deliver it somewhere.
Whomever packed it should have put it in one of those canister thingies.
At least the mail person did not put it on top of the box like he does around here.
The magazines I ship in cereal boxes are better packed, than how the magazines are sent from a publisher. I got magazines when I subscribed to them, with the covers ripped and pages torn. At least the cereal boxes give some protection. I sent a large lot of Crochet Books in a flattened Cardboard Box and the buyer (who by the way sells crochet books too) sent me an email complementing me on shipping them this way. It reduces the cost if you are sending thin books. Instead of sending in a box with packing material which just adds more weight. I also put all magazines, and most of my other items I sell in a new Plastic Bag for more protection. I make sure that everything I sell is packed well. I don't want my buyers unhappy.
05-12-2018 12:01 PM
I stopped getting magazines because of the way they are delivered.
A label is put on the back page and that is it. The magazine is sent with absolutely no protection over it.
It was just stuffed into the box. Often trying to get it out, the back or front page would tear off.
05-12-2018 12:18 PM
@drusalina There is really no need for most of us to add a few extra ounces to the weight when creating postage because of USPS' recent APV program.
https://link.usps.com/2017/10/05/what-is-apv/
Basically if they find your package to be overweight, they'll bill you after awards and eliminate the postage due altogether.
05-12-2018 12:24 PM
@bigdeals.etc wrote:@drusalina There is really no need for most of us to add a few extra ounces to the weight when creating postage because of USPS' recent APV program.
https://link.usps.com/2017/10/05/what-is-apv/
Basically if they find your package to be overweight, they'll bill you after awards and eliminate the postage due altogether.
So How does the PO bill me if I print my labels from Pay Pal and I have no USPS account? Do they take the money out of my Paypal account?
05-12-2018 12:25 PM - edited 05-12-2018 12:27 PM
@jonathankirkland wrote:I was stunned the thing was not damaged, bent, or otherwise destroyed. The seller got VERY lucky and I made sure to let him know this.
Some sellers may not be disposed to receiving friendly advice however nicely or professionaly worded, on how to better conduct their business to help avoid potential item damage in transit.
They learn to package items for a safe arrival after they receive enough SNAD returns, and feedback based on items received damage.
05-12-2018 12:26 PM
@bigdeals.etc wrote:@drusalina There is really no need for most of us to add a few extra ounces to the weight when creating postage because of USPS' recent APV program.
https://link.usps.com/2017/10/05/what-is-apv/
Basically if they find your package to be overweight, they'll bill you after awards and eliminate the postage due altogether.
But, I believe you are then billed at full price, so any discount you would have gotten if you had the correct weight would be countered.
I seem to recall running into this once. I took a package to the PO that was 9.5~ lbs or so (I know it's obviously more significant with heavier packages) and somehow I miscalculated it when I weighed it and put like 9.3 on it or something. The difference between being billed at the going rate and going home and printing a new, correct label was substantial.
I also seem to recall for larger packages anyway, there seem to be certain points where the price doesn't change, but it's kinda goofy. For example 9.01-9.33 is the same price but then 9.34-9.65 jumps up. (These are not exact by any means, just examples).
Anyhow, at the OP, I feel bad I even brought up the cereal box thing at all now. I was thinking more along the lines of someone shipping something heavy that is much smaller than the box and putting it inside with no other packing materials.
I once made a $200~ purchase of a game system with games & accessories and I was shocked when I opened it. It literally looked like the person threw their Xbox, games and etc in their car, took it all in to the post office, and tossed it into one of their boxes with 0 padding. I was shocked that nothing was broken.
05-12-2018 12:29 PM
@ed8108 wrote:
@jonathankirkland wrote:I was stunned the thing was not damaged, bent, or otherwise destroyed. The seller got VERY lucky and I made sure to let him know this.
Some sellers may not be disposed to receiving friendly advice however nicely or professionaly worded, on how to better conduct their business to help avoid potential item damage in transit.
They learn to package items for a safe arrival after they receive enough SNAD returns, and feedback due to items received damage.
But by that time it may be to late to salvage their business. Customers move on to someone else. And new buyers do not bother.
And never mind ebay getting involved if they feel the seller is not handling things correctly and think ebay might be better off without him.
05-12-2018 12:29 PM
@ed8108 wrote:
@jonathankirkland wrote:I was stunned the thing was not damaged, bent, or otherwise destroyed. The seller got VERY lucky and I made sure to let him know this.
Some sellers may not be disposed to receiving friendly advice however nicely or professionaly worded, on how to better conduct their business to help avoid potential item damage in transit.
They learn to package items for a safe arrival after they receive enough SNAD returns, and feedback due to items received damage.
Well another problem is a lot of ebay sellers, obviously especially first timers, are not well versed in how the process is all supposed to work.
People don't realize that even though you are an individual, you should still give the apperance of professionalism and common courtesy. Sending someone an ugly beat up package with no packing material and items carelessly tossed into the box makes someone feel sick when they receive it.
I partially blame ebay though I must say. I wish they required all new sellers to go through some kind of Selling for Dummies seminar or something. And I would justify it as not only helping new sellers be protected from themselves and scammers, but reward them with extra free listings or reduced FVFs for their first few listings! That way, there is an incentive to learn and in the end EVERYBODY comes out better for it.
05-12-2018 12:44 PM
I take pride in my packing. I kid you not, I once had buyer complain on my feedback that his/her item was to well packed. LOL
05-12-2018 12:46 PM
@bigdeals.etc wrote:
@drusalina wrote:I use cereal boxes to ship magazines, and put PLEASE DO NOT BEND. I have used flattened boxes too. When a publisher ships a magazine it comes without any packaging. I would never use a plastic bag to ship a magazine or book. But if it is something important or could be damaged with shipping I would use a better box or packaging.
Like this?
@castlemagicmemories haha yea that's so true with clothing. I get some buyers asking me that sometimes. Size chart that shows Medium is only 30-34, and the buyer says I'm 38... so the Medium would be good right?
That is horrible. The mail carriers on my street have more tact and common sense not to cram any important documents in my mailbox. They will leave any oversize envelopes and packages on a plastic storage bench on my porch.😀
05-12-2018 12:54 PM
I found it. The item was a rare bottle of soda from Japan. A bottle of soda. Of course i'm going to package it carefully (excessively" as the buyer put it).
FEEDBACK:
Item arrived fast. Packaging was excessive, but got the job done.
REPLY:
Sorry, I will try not to package your items so carefully next time.
I should have just kept my mouth shut and not replied to that feedback ... but i couldn't resist. LOL
05-12-2018 12:59 PM
@inhawaii wrote:I found it. The item was a rare bottle of soda from Japan. A bottle of soda. Of course i'm going to package it carefully (excessively" as the buyer put it).
FEEDBACK:
Item arrived fast. Packaging was excessive, but got the job done.
REPLY:
Sorry, I will try not to package your items so carefully next time.
I should have just kept my mouth shut and not replied to that feedback ... but i couldn't resist. LOL
It's possible the negative was a mistake.
I think I may have tried to at least politely contact the buyer and ask if the accidentally made the wrong selection and if so, would they be willing to change it.
I've seen sellers with negatives that are clearly meant to be postivies, i.e., "fast shipping, great product thanks!" but of course all in red.
Unfortunely it seems like even the obvious ones ebay will be very reluctant to remove.
05-12-2018 01:07 PM
@inhawaii wrote:I take pride in my packing. I kid you not, I once had buyer complain on my feedback that his/her item was to well packed. LOL
Me too! They said in their feedback it was "overkill." Maybe by their standards? And they didn't pay extra for it being packaged securely as opposed to not being secure. At least it wasn't a negative feedback, but still, it was a useless comment and negative information. I will continue to securely package items!
05-12-2018 01:11 PM
@drusalina wrote:d
@emerald40 wrote:
@castlemagicmemories wrote:
@bigdeals.etc wrote:
@drusalina wrote:I use cereal boxes to ship magazines, and put PLEASE DO NOT BEND. I have used flattened boxes too. When a publisher ships a magazine it comes without any packaging. I would never use a plastic bag to ship a magazine or book. But if it is something important or could be damaged with shipping I would use a better box or packaging.
Like this?
@castlemagicmemories haha yea that's so true with clothing. I get some buyers asking me that sometimes. Size chart that shows Medium is only 30-34, and the buyer says I'm 38... so the Medium would be good right?
Guess it's just part of a certain mentality that shows a reluctance to go to a bigger size. But a smaller size isn't going to work. You are what you are and you need what you need.
Medium would be good if you were a 30-34! 38 is bigger than 34, so...(Seriously, I feel for you!)
That picture is just SO sad. DO NOT BEND in large letters on it. No one read that?
____________________________________
Was the mailbox tall enough to put it in the other way?
Some people have very small mailboxes. The mailman has to deliver it somewhere.
Whomever packed it should have put it in one of those canister thingies.
At least the mail person did not put it on top of the box like he does around here.
The magazines I ship in cereal boxes are better packed, than how the magazines are sent from a publisher. I got magazines when I subscribed to them, with the covers ripped and pages torn. At least the cereal boxes give some protection. I sent a large lot of Crochet Books in a flattened Cardboard Box and the buyer (who by the way sells crochet books too) sent me an email complementing me on shipping them this way. It reduces the cost if you are sending thin books. Instead of sending in a box with packing material which just adds more weight. I also put all magazines, and most of my other items I sell in a new Plastic Bag for more protection. I make sure that everything I sell is packed well. I don't want my buyers unhappy.
Would that everyone shared your philosophy.