mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Sometimes when we have problems it is simply a misunderstanding and not that anyone is doing anything wrong.
The July 2008 date is the date you joined the Community Forums for the first time. Your Feb 2004 date still shows on your FB page as your official date you joined Ebay with this ID.
When you call the call center with an issue, you need to stay on the phone for an answer. While I know from time to time they say they will research and call you back or send you an email, that almost never happens. You just need to stay with them on the call so you can get the information you desire.
I think you misunderstood Ebay about the INR. If a buyer files an INR and electronic tracking does not show it is delivered, then the seller will end up refunding the buyer. Ebay will allow it a few more days to arrive, but then after that if it still has not arrived, the seller pays. This has been the same for a very long time.
On the flip side of that, the protection for sellers on INRs are VERY good. If the tracking shows delivered or that delivery was attempted, or delivery was refused, then the seller is covered and will not be required to refund the buyer. Or as you experienced, their INR was 30+ days after delivery. That will cause the buyer to lose as well.
With a CCC you won't fair the same. If the tracking isn't showing delivered, then the CCC is going to force the chargeback. You will lose the money. The only reason Ebay didn't rule for the buyer was because they waited too long to file the INR. Otherwise if the buyer had of filed under the 30 days, they would have won in Ebay and you would have been refunding at that time.
None of what you perceive as your issues here are unusual. I know you see them as unusual, but in the end you ended up refunding your buyer for an item that was not received according to the tracking. There is absolutely nothing unusual about that and is a normal outcome of such a situation.
They aren't new things to PP and have nothing to do with a conspiracy to drive member to MP. We can't voluntarily go into MP anyway, we have to be invited and approved to join.
@carbonart0 wrote:The item wasn't received. Didn't I just say it was lost in the mail?
And I just joined this board a couple of months ago - Not in 2008
Sellers are responsible to their buyers for Lost in the Mail. You may not feel we should be, but we are held responsible whether we like it or not.
It's possible you forgot you dropped into the community 11 years ago. But that is how that date is assigned.
@carbonart0 wrote:And what's UA? United Artists? SNAD?
UA = User Agreement
SNAD = Significantly Not as Described.
The problem you had was really so simple. Many of us have been down this road a few times.
You won the INR claim in Ebay ONLY because the buyer was outside of the 30 day filing period as set forth in the MBG. There was no other reason that you won this.
Had the buyer of filed the INR in Ebay under 30 days, they would have won their claim in Ebay as the tracking doesn't show it as being delivered. Sellers are responsible for lost in the mail.
So since the buyer couldn't win in Ebay they moved on to their CCC. And that one they won for the same reasons that they would have won in Ebay if they had not waited too long to file the claim.
@carbonart0 wrote:@mam98031 wrote:
"Sellers are responsible to their buyers for Lost in the Mail. You may not feel we should be, but we are held responsible whether we like it or not."
You're not helping Ebay's cause here mam. Ebay sent me the refund and told me more than once that I was covered under seller protections - they sent the money to my account.
You just make this **bleep** up as you go - It's unbelievable!
I'm not trying to help Ebay, so maybe that is why I'm not helping their "cause". I'm simply explaining to you how it works. You may not like it or you may want it to work a different way, but what I described is how INRs work.
Anyone that told you that you were covered under Seller Protection for a package lost in the mail and not delivered to your buyer was completely wrong. Now they may have told you that since the buyer filed the claim outside the 30 day window that they would be denied, but that isn't the same thing.
I realize that what I've said doesn't match up with how you think it works. That doesn't make me wrong. And nothing has been made up. This may offer some assistance to you.
@carbonart0 wrote:Not correct.
The Ebay reps I talked to told me before they ultimately denied the buyer a refund that I was protected under seller protections and that they were going to issue a refund to the buyer out of Ebay's pocket. Then when day 30 arrived, they then denied the refund to buyer. It was only after I called them and reminded them that it was Ebay's fault that it took longer than 30 days for the buyer to file the INR claim - That's when Ebay agreed and sent me the refund via pay pal for the buyer...
Ebay doesn't do that.
