eBay

gasoilsodasign · ‎08-02-2022

I bought about 12 coins from a dealer. 7 of them were described with such words as caked on luster, luster bomb ,huge blazer etc these coins on the ad were pictured absolutely gorgeous shiny as can be so I buy them. They come to me could not possibly be the same coins very little shine or luster so just because they offer refunds ebay has a policy they can get away with this total fraud and have their negatives and neutrals removed. I think this is a very dangerous thing people will be buying these coins and wasting their money and time. I cannot believe that the feedback system is so failed as this.

luckythewinner · ‎08-02-2022

@gasoilsodasign wrote:
I bought about 12 coins from a dealer. 7 of them were described with such words as caked on luster, luster bomb ,huge blazer etc these coins on the ad were pictured absolutely gorgeous shiny as can be so I buy them. They come to me could not possibly be the same coins very little shine or luster so just because they offer refunds ebay has a policy they can get away with this total fraud and have their negatives and neutrals removed. I think this is a very dangerous thing people will be buying these coins and wasting their money and time. I cannot believe that the feedback system is so failed as this.

Did the seller accept the return and did you get you refund?

If the seller is a Top Rated seller and he accepted the return, he can get the feedback removed.

gasoilsodasign · ‎08-06-2022

So a seller can switch items on his listing show beautiful ultra shiny coins then send you fillers so just because he accepts the return that makes it all right to deceive people and switch coins and I am not talking about just one. So there can be no warning to others that this seller does that thru feedback so they won't end up buying switched coins. A very BAD policy. Doesn't make me as a buyer feel safe buying if thats the case.

dbfolks166mt · ‎08-06-2022

As a buyer you are protected from a couple of different sources. First there is the eBay MBG and as luckythewinner stated all you had to do was open a NAD claim with eBay, the seller would have to provide you with a return shipping label, you would have returned the items and been fully refunded. If the seller failed to act in sufficient time you could simply ask eBay to step in and they would almost have certainly ruled in your favor and refunded you and not required you to return the coins.

Your second option is to open a NAD with your CC company, the results would have been the same but the decision is out of eBay's hands and generally the CC company does not require you to return the item(s). While your feedback may have been removed the value of feedback these days is becoming less and less important to both buyers and sellers. Mainly because buyers can only receive positive feedback and the percentage of buyers that actually leave feedback for sellers has dwindled dramatically over the last few years.

farmalljr · ‎08-06-2022

To be honest, most buyers never look at feedback anyway. Plenty of sellers with lower feedback selling stuff every day.

IMO, feedback doesn't matter.

INAD cases, HURT the seller. Once your % goes over certain threshold, you get slapped with larger fees. And if you don't correct it, you get your account banned. If a seller misrepresents something, you file the INAD. You'll get your money back, and the seller will get their account demerits.

It's not often I run into a bad seller, but over the last couple of years, it has been more frequent then in years past. I leave my feedback, file the case, and move on. If they get the feedback removed, I don't care one way or the other. The mark stand on their account. The only reason to care about getting the negative feedback removed, is if you want to rub salt in the wound. Life is too short. Move on and forget about it.

buyselljack2016 · ‎08-06-2022

If the seller is a Top Rated seller and he accepted the return, he can get the feedback removed.

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Last I knew it was even simpler than that. Unless something has changed, in such cases, no action is required by such a seller. Neg/neutral feedback is auto-scrubbed.

coolections · ‎08-06-2022

I always look at seller's feedback before purchasing. My guess is every smart buyer in the world does also. It would matter if Ebay would not keep removing feedback from these bad sellers. You look at the listing with shiny coins, check the seller's feedback and all OK, then find out the seller switches to worn out coins. It is a shame buyers cannot warn others.

buyselljack2016 · ‎08-06-2022

The seller can only do that for just so long/just so many times before eBay puts a halt to the scrubbed feedback.

I think it was a somewhat foolish idea to start that.

Along with that same policy perk the seller can also deduct up to 50% of the refund claiming the buyer did something to the item that rendered it worth less than when sold.

The seller can also only do that for just so long/just so many time before eBay catches on.

farmalljr · ‎08-06-2022

Yeah, YOU look at seller's feedback. Most all buyers do not. It's evident when you find a seller that has 91% feedback and they have daily sales. What you do, does not mean most others buyers are doing as well.

Feedback here means mostly nothing. The MBG means a buyer has nothing to worry about. Even if a crooked seller starts claiming buyer damage on returns, the buyer can still get ALL of their money back by requesting it. The seller will eventually lose their ability to reduce refunds and eBay will close the seller's account.

Yes, I get the seller misrepresented the coins. The buyer filed the INAD, and got the refund. If the seller makes a habit of this, their account(s) go bye-bye at some point. eBay can no more police bad buyers then they can sellers. They all eventually get weeded out.

The OP's experince was one of millions that happen daily. It takes everyone to do their part, for eBay to do their part. Just because you don't see the results you want today, that does not mean it doesn't happen eventually.