Seller's offering a return

[sutt]

I just had an item returned because, the buyer "found a better price".  Ebay's system automatically ok'd it and pulled out the money out of my pay pal.  Because I had a return policy, is the reason it did it.  It did not even ask me to approver it.  I called ebay and they said if you offer any return policy, you have to accept Buyer's Remorse!  I have been told numerous times that that was not the case because the buyer was bound to pay and take the item he bid because it is a binding contract!!

Under Ebay's Buyer Protection Policy, they will not approve Buyer's Remorse, yet if I offer a return, I have to.  Why have a return policy???

[missjen831]

Automatic return acceptance was announced last fall.

The buyer DID pay and take the item. That doesn't mean you can deny him a return & refund. You have a return policy so you accept any and all returns regardless of the reason.

[designforyou]

It doesn't matter if you have a policy.  Ebay will now always find for the buyer, no matter what you have in your listing.

[jonathankirkland]

The hidden reasoning for this is because ebay is trying to save buyers from having to lie about false SNADs so they can just be honest about the reason for their return.

I can say personally that I would not take advantage of a free return just to save a few bucks because I found it cheaper. In fact this recently happened to me. I bought a widget for $19 and right after I bought ebay showed me the same exact product from someone else for $12! That really made me mad and feel dumb... but I still think it would be in poor taste to make the seller pay for me not being thorough enough to find the best deal the first time.

I hope that a buyer who does such a thing repeatedly will lose their ability to return items, but somehow I doubt it since they are encouraging these "free" returns more and more.

[sharingtheland]

The hidden reasoning for this is because ebay is trying to save buyers from having to lie about false SNADs so they can just be honest about the reason for their return.

Ebay truly doesn't care if anyone lies about return reasons; this is all about another spaghetti-on-the-wall attempt to lure more buyers here.

[jonathankirkland]

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@sharingtheland wrote:

The hidden reasoning for this is because ebay is trying to save buyers from having to lie about false SNADs so they can just be honest about the reason for their return.

Ebay truly doesn't care if anyone lies about return reasons; this is all about another spaghetti-on-the-wall attempt to lure more buyers here.

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I respectfully disagree. They want to make things easier for buyers, not for sellers, and that is exactly the mentality they are perpetuating with the new free-return-driven marketplace.

[ersatz_sobriquet]

Hmm. You don't understand what a return policy is. It means you take returns. YOU signed up for that. You can change your listings if you want to "no returns". 

[sharingtheland]

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@jonathankirkland wrote:

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@sharingtheland wrote:

The hidden reasoning for this is because ebay is trying to save buyers from having to lie about false SNADs so they can just be honest about the reason for their return.

Ebay truly doesn't care if anyone lies about return reasons; this is all about another spaghetti-on-the-wall attempt to lure more buyers here.

---

I respectfully disagree. They want to make things easier for buyers, not for sellers, and that is exactly the mentality they are perpetuating with the new free-return-driven marketplace.

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I think we agree.  Yes, ebay wants to make things easier for buyers (a lure) but that doesn't mean ebay cares if a buyer fibs about the reason for return.   On the contrary; if a buyer fibs and gets a mailing label, ebay gets 10% of that.   I returned something on my dime a few weeks ago and ebay didn't get 10% of that mailing label.

[ittybitnot]

Why have a return policy???

For your particular situation, having NO RETURNS would have been best.  If your buyer was silly enough to select that reason for the return, you should have been granted the opportunity to deny the return ONLY of your policy was NO RETURNS. 

Since you have a return policy, ebay expects you to grant the return and pay for return shipping for silly reasons filed as a SNAD.   Fit, color, odor, defects clearly outlined in the listing are NOT supposed to be grounds for a SNAD return  UNLESS YOU HAVE A RETURN POLICY.  Then you have to suck it up, and pay to maybe get your item back. 

[castlemagicmemories]

I'm so sorry, but you can't pick and choose what reason you will accept for a return.  You take returns, period.  For any reason.

Buyer Protection is for INR and SNAD.  And Ebay will not mediate SNADs any longer.

[ittybitnot]

I'm so sorry, but you can't pick and choose what reason you will accept for a return.  You take returns, period.  For any reason.

That is fine and good. However, a seller should not be obligated to fund return shipping  in advace for "I found it cheaper someplace else."  

[ersatz_sobriquet]

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@ittybitnot wrote:

I'm so sorry, but you can't pick and choose what reason you will accept for a return.  You take returns, period.  For any reason.

That is fine and good. However, a seller should not be obligated to fund return shipping  in advace for "I found it cheaper someplace else."  

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Have sellers lost the ability to deduct the shipping costs on remorse returns? 

[d-k_treasures]

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@ersatz_sobriquet wrote:

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@ittybitnot wrote:

I'm so sorry, but you can't pick and choose what reason you will accept for a return.  You take returns, period.  For any reason.

That is fine and good. However, a seller should not be obligated to fund return shipping  in advace for "I found it cheaper someplace else."  

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Have sellers lost the ability to deduct the shipping costs on remorse returns? 

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If they chose remorse and the seller has 'buyer pays shipping', then the buyer gets charged for the label(in theory) - except if you have 'free returns'.

[penguins_dont_fly]

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@sharingtheland wrote:

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@jonathankirkland wrote:

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@sharingtheland wrote:

The hidden reasoning for this is because ebay is trying to save buyers from having to lie about false SNADs so they can just be honest about the reason for their return.

Ebay truly doesn't care if anyone lies about return reasons; this is all about another spaghetti-on-the-wall attempt to lure more buyers here.

---

I respectfully disagree. They want to make things easier for buyers, not for sellers, and that is exactly the mentality they are perpetuating with the new free-return-driven marketplace.

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I think we agree.  Yes, ebay wants to make things easier for buyers (a lure) but that doesn't mean ebay cares if a buyer fibs about the reason for return.   On the contrary; if a buyer fibs and gets a mailing label, ebay gets 10% of that.   I returned something on my dime a few weeks ago and ebay didn't get 10% of that mailing label.

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??

There's no FVF on a return label.

FVF is charged on the amount the buyer pays for shipping on the original order.

It isn't a charge for printing the label.

If a seller buys postage via a different provider (stamps, click-n-ship or even over the counter), the seller still pays FVF on the amount the buyer paid for shipping on the original order.

Return labels are not sales. There is no FVF charged on either seller-pays or buyer-pays labels.

[ersatz_sobriquet]

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@d-k_treasures wrote:

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@ersatz_sobriquet wrote:

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@ittybitnot wrote:

I'm so sorry, but you can't pick and choose what reason you will accept for a return.  You take returns, period.  For any reason.

That is fine and good. However, a seller should not be obligated to fund return shipping  in advace for "I found it cheaper someplace else."  

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Have sellers lost the ability to deduct the shipping costs on remorse returns? 

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If they chose remorse and the seller has 'buyer pays shipping', then the buyer gets charged for the label(in theory) - except if you have 'free returns'.

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Yes, but I am wondering about the original ship-to the buyer cost. Has that changed?