Seller level is below standard??

[nhtoan]

Hello,

Any one have this problem? I have Ebay store and still selling well, pay monthly fee to Ebay, no Disopute, No Depay, No Claims and Resolution

What happened? Or Ebay mistakes on this case?

The attached images is absolutely incorrect statistical information

Thanks

[cargo11]

Ebay goes by the number of items sold - Looks like you had 2? Returns in December without Seller Resolution (Which means Ebay had to step in to either refund the buyer or get you to do something).  THe total you have shown in 6 months is 92 items sold - 2 cases out of that is 2% which would be higher than the 1% Ebay is shooting for.  Had you sold 200 minimum  or more than 1000 (or a higher number) those few returns would be less than 1% and you would still be in the right range.  Returns will get you every time - especially if Ebay steps in.

[castlemagicmemories]

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@nhtoan wrote:

Hello,

Any one have this problem? I have Ebay store and still selling well, pay monthly fee to Ebay, no Disopute, No Depay, No Claims and Resolution

What happened? Or Ebay mistakes on this case?

The attached images is absolutely incorrect statistical information

Thanks

---

@nhtoan

Looking at what you posted, you show cases closed without seller resolution.  That is most likely why you are Below Standard.  Cases closed without seller resolution give you a very serious defect that can cost you your selling privileges.  

Below Standard means you need to move a lot of items very quickly to pull yourself out of that hole before the next evaluation on the 20th.  Below Standard also means you will be paying 4% more for FVF, instead of 10%, you will now pay 14%.

Since those transactions show in December, did you question it in December?

If you truly had no cases closed without seller resolution, then call CS and contest this.  But is it possible that you had cases opened that you did not see and so they closed without your knowing they did?

[nhtoan]

Hi thanks. But it is not correct, I still selling lot on ebay,

ship worlwide everyday

and pay Ebay fee every month 200-300 USD (per month), see

[castlemagicmemories]

OP, I checked your feedback, and I think those statistics are right.

You have a neutral and a negative, one of which references that you would not allow a return.

So there are your cases closed without seller resolution.  Nothing to call Ebay about.  

i would suggest becoming familiar with Ebay policies and Buyer Protection if you don't want to lose your selling privileges.

[nhtoan]

It is not true also,

I have no cases/dispute, resolution, claims, e.t everything very good

I still dont know the problem

[castlemagicmemories]

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@nhtoan wrote:

Hi thanks. But it is not correct, I still selling lot on ebay,

ship worlwide everyday

and pay Ebay fee every month 200-300 USD (per month), see

---

I think there is some misunderstanding here.  Yes, you may be selling a lot on Ebay but you are in danger of not being allowed to sell at all.  And every seller is required to pay their fees; it is not special that you are paying them, it is something you are supposed to do.  Paying your fees will only allow you to sell IF you are a satisfactory seller as judged by Ebay standards.  Right now, you are on thin ice, and they are not happy with your performance.  

Shipping world wide has nothing to do with it, either.  It is your performance that matters, and Ebay doesn't want to handle your cases for you.  They don't want to step in, they want you to step up.  They expect you to handle them.

[castlemagicmemories]

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@nhtoan wrote:

It is not true also,

I have no cases/dispute, resolution, claims, e.t everything very good

I still dont know the problem

---

Yes, sorry but it is true.

Everything is not good, and if you keep telling yourself that, you will find yourself no longer allowed to sell here.

You had two cases in December of last year.  Look at your feedback.  A neutral and a neg will tell you when you had the cases.   One buyer says you wouldn't allow the return, apparently you didn't want to refund, either, so buyer opened a case and had to have Ebay step in to handle it since you wouldn't.  

[ymeagainlord]

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@nhtoan wrote:

It is not true also,

I have no cases/dispute, resolution, claims, e.t everything very good

I still dont know the problem

---

Well obviously you DID have cases/disputes or you wouldn't have defects for Closed without seller resolution.

[nhtoan]

It is not the case. 

What I mean I have enough Seller's reputation, goods, products and services, .... It is no problem

What I mean I sell on ebay every month a lot, serves lot of customers worldwide. >> TO pay Ebay fee 200-300$/month?  Can you estimated month sales?

Everything is going very well,

I see no problem, but the statstic has problem I think

Lot of Buyer do not have feedback on item purchase!

[castlemagicmemories]

OP, in the future, if you are still allowed to sell here, you need stay aware of any cases or messages from buyers about problems, because if you keep missing them, or ignoring them, Ebay will not allow you to sell here anymore.

You have to respond to these things.

[nobody*s_perfect]

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@nhtoan wrote: ... I sell on ebay every month a lot, serves lot of customers worldwide. >> TO pay Ebay fee 200-300$/month?  Can you estimated month sales?

None of that is relevant.

You are below standard because of just a few specific cases.

[jonathankirkland]

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@ymeagainlord wrote:

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@nhtoan wrote:

It is not true also,

I have no cases/dispute, resolution, claims, e.t everything very good

I still dont know the problem

---

Well obviously you DID have cases/disputes or you wouldn't have defects for Closed without seller resolution.

---

I think what happened was, for whatever reason, the OP didn't even realize cases were opened and therefore never saw them and never handled them.

I'm not sure how this would even be possible, but it appears the OP needs to pay much more attention to their dashboard and check the resolution center, as well as messages in the ebay messaging system, on a regular basis to prevent this from happening again.

As was stated upthread by another poster, you are in serious danger of losing your ability to sell if you get just a few more of these defects for not resolving returns.

[ymeagainlord]

Sounds to me more like the OP thinks their no return all sales final policy trumps eBay's MBG.

[castlemagicmemories]

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@nhtoan wrote:

It is not the case. 

What I mean I have enough Seller's reputation, goods, products and services, .... It is no problem

What I mean I sell on ebay every month a lot, serves lot of customers worldwide. >> TO pay Ebay fee 200-300$/month?  Can you estimated month sales?

Everything is going very well,

I see no problem, but the statstic has problem I think

Lot of Buyer do not have feedback on item purchase!

---

OP, I can't stress this enough.  IT IS A BIG PROBLEM!  YOU HAVE A VERY SERIOUS PROBLEM THAT EBAY CAN KICK YOU OFF EBAY FOR!  YOU MAY NOT BE ALLOWED TO SELL HERE ANYMORE.

This has nothing to do with how much you are selling.  This has nothing to do with how much you pay in fees or if you pay them.  It has nothing to do with buyer's not leaving feedback.

EVERYTHING IS NOT GOING WELL!  You would not be Below Standard if it was.

Those statistics ARE right.  You have a neutral and a negative from buyers who had problems with you; have you even read them?  These buyers opened cases, you did not respond, and Ebay had to help your buyers because you wouldn't.  You get a fatal defect every time you do this.  

Keep telling yourself everything is fine when it is not will not work for you.  You are BELOW STANDARD, that means you have NOT met Ebay's standards to keep selling here.  

Sorry, OP, but we have no reason to lie to you.  The truth is there for us to see.