albertabrightalberta
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@dama-609669 wrote:A guy bid on item.
Continuously..as a bidding war winning highest bid outbidding others..now asking to retract or cancel his bid.. can i cancel his last bid or will it canel out all his bidding from 1st bid???
I assume it's the "Gucci" watch because it's the only item with multiple bids. If you cancel (I assume the high bidder), the price will go back to $27, the bid at the time at which the current high bidder placed his first bid.
However I have a couple of concerns.
1. The item specifics for the pre-owned item require that "The item may have some signs of cosmetic wear, but is fully operational and functions as intended" yet your description implies that it may not even work. You state, "May work if new battery.??" That tells me you don't even know if it'll work with a battery.
That contradiction is a NAD case waiting to happen.
2. Did you verify authenticity of the "Gucci" watch?
If you haven't responded to your buyer @dama-609669 , you could ignore the request if your auction only has a little time left on the auction. Then when it closed and if they are still the high bidder, you could apologize to them for overlooking their earlier email and tell them you will Cancel the transaction for them right away.
So you would then file for a cancellation after the auction closed using the reason the Buyer requested it.
By doing this you preserve those other bids. After you cancel this buyer's transaction, you can send a Second Chance offer to the next highest bidder.
Or by waiting, they may get outbid on the item and then the problem is solved too.
Just some options.
@nobody*s_perfect wrote:
@slippinjimmy wrote:
@nobody*s_perfect wrote:That will cancel all of his bids.
I don't think The high bidder at $100 is using proxy bidding, if you cancel the $100 bid the $66 bid would still be active and the current 2nd place bidder would go back to $67 ....
No. When an auction has more than 12 hours left and the seller cancels a bid, eBay will remove ALL of the bids placed by that member.
If the seller cancels the highest bidder, shown with (189) feedback, then the new highest bidder is the one showing with (558) feedback and a proxy bid of $99.00. The new second-highest bidder would be the one showing with (2426) feedback. His highest bid was for $26.00, and in this price range the bid increment is $1.00, so the new high bid showing will be $27.00.
This hasn't been my experience but then I haven't ran an auction for a long time, so certainly something could have changed. So you are saying if you cancel a buyer's bid that has bid several times on the listing, it will only cancel the last bid they gave if you cancel it in the last 12 hours?
It has been my understanding that all their bids would be removed. So you are saying that is no longer true?
What if the buyer in question only put in one bid at the beginning and maybe set it at $125? Then cancelling the bid since there was only one bid, would take all the subsequent bids away by this buyer, now dropping the auction price down by quite a bit. Righ?
@nobody*s_perfect wrote:
@mam98031 wrote: ... you are saying if you cancel a buyer's bid that has bid several times on the listing, it will only cancel the last bid they gave if you cancel it in the last 12 hours?
It has been my understanding that all their bids would be removed. So you are saying that is no longer true?...
The rules are different during the final 12 hours, and I'm not clear on what they are, so I specifically referred to what happens before that cutoff time. I am working with my best recollection of the details that disappeared during the big reformatting of the Help section a couple of years ago.
When you can retract a bid
You can retract a bid if:
- The seller significantly changed the description of the item
- You accidentally bid the wrong amount. For example, you meant to bid $20, not $200. In this case, enter the price you intended to bid as soon as you've retracted the incorrect bid
As well as the above, timing is also important when retracting a bid:
- If there are 12 hours or more left before the listing ends, all of your bids can be retracted
- If the listing is ending in less than 12 hours, you can retract your most recent bid if it's been less than an hour since you placed it
Any other bids can't be retracted, but you can still contact the seller to see if they'll agree to cancel a bid for you. Remember, the seller isn't obligated to cancel the bid so they may not agree.
To my knowledge regardless of how much time is left on the auction. If you cancel a buyer's bids, it cancels them all.
I think you are thinking of when a Buyer retracts their bids:
When you can retract a bid
You can retract a bid if:
- The seller significantly changed the description of the item
- You accidentally bid the wrong amount. For example, you meant to bid $20, not $200. In this case, enter the price you intended to bid as soon as you've retracted the incorrect bid
As well as the above, timing is also important when retracting a bid:
- If there are 12 hours or more left before the listing ends, all of your bids can be retracted
- If the listing is ending in less than 12 hours, you can retract your most recent bid if it's been less than an hour since you placed it
Any other bids can't be retracted, but you can still contact the seller to see if they'll agree to cancel a bid for you. Remember, the seller isn't obligated to cancel the bid so they may not agree.
https://www.ebay.com/help/buying/bidding/retracting-bid?id=4013
But the policy for sellers cancelling the bid is silent on this stuff.
https://www.ebay.com/help/selling/listings/selling-auctions/cancelling-bid?id=4140
Keep in mind that this buyer asked the Seller to cancel the bid. It is likely they don't realize they can do it themselves.
