02-07-2018 03:46 PM
A buyer, had bought an item from me, and when I shipped the item. This being a few days in. The buyer contacts me on ebay, tells me he is going to reject the package, because he do not want it anymore. The package is listed in tracking as refused twice, then moved and left no forwarding address. I told the buyer, that my add clearly states that this buyer does not except returns. The buyer opens a claim on ebay. Which gets resolved in favor of the buyer. Then the buyer opens the same case on paypal which he wins. I furnished paypal with all the edivence that was given to me by ebay. How can you have a store on ebay that says,"This buyer does not offer returns" Then paypal says because the buyer, refused the package the seller has to take it back. I guess having a no return policy on ebay means nothing to paypal.
02-07-2018 05:56 PM
02-07-2018 06:07 PM
wrote:A buyer, had bought an item from me, and when I shipped the item. This being a few days in. The buyer contacts me on ebay, tells me he is going to reject the package, because he do not want it anymore. The package is listed in tracking as refused twice, then moved and left no forwarding address. I told the buyer, that my add clearly states that this buyer does not except returns. The buyer opens a claim on ebay. Which gets resolved in favor of the buyer. Then the buyer opens the same case on paypal which he wins. I furnished paypal with all the edivence that was given to me by ebay. How can you have a store on ebay that says,"This buyer does not offer returns" Then paypal says because the buyer, refused the package the seller has to take it back. I guess having a no return policy on ebay means nothing to paypal.
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You are mixing up buyer with seller in your OP so it is hard to follow,
Are you saying the buyer opened a case on ebay, which gets resolved in favor of the seller
That makes sense because a buyer loses buyer protection when he refuses a package.
So buyer then opens up case on paypal. Yes, unfortunately paypal refunds at the drop of the hat.
A no return policy has conditions on ebay - for remorse.
02-07-2018 06:53 PM