The eBay "protection" for sellers is an ABSOLUTE JOKE!!!
I've had lots and lots of cases now with COVID delays, firstly because eBay did NOTHING to change expectations for buyers of when items will arrive (the "estimated delivery" times were kept exactly as before for the location I post from (CZ, Europe), and although many buyers are understanding and wait longer, at least till the case expires, there's many who find in this the perfect excuse to get a freebie at my expense. Even though tracking clearly shows items are in transit.
The people working cases in eBay as trigger happy maniacs or I'm starting to think possibly they replaced them with robots altogether.
Because every time a buyer raises a case to customer support, despite my polite and lengthy explanations why their items are delayed, and often just days after the initial case was open, the next step is that within minutes or sometimes <1 minute I get the dreaded "We didn't receive valid proof of delivery from you" - of course not, because the item is still on its way!!!!
I can only say that eBay's reaction to COVID for sellers has just reinforced my opinion that eBay is making an absolutely mockery of its paying customers (sellers) by taking any advantage it can to screw their business and make their life difficult. I challenge anyone to prove me wrong.
By comparison, Ali Express that some say is a sub-par platform has applied a much more logical approach, by simply extending the "buyer protection" times significantly and not allowing buyers to make claims too soon, which would have been the no-brainer solution for eBay too. I am sure they have exact statistics of how long it takes nowadays during COVID for an item to arrive from country A to country B, but instead of using that and notifying buyers both before the purchase and after, they chose instead to take NO action (no doubt to "fool" buyers into buying and expecting items soon thus conserving their sales/revenues on the site), at the expense of the sellers.
Complete utter disregards and disgusting behavior, that's the only way I can call it, especially since in many cases, where the item(s) will not arrive within the 30 day window after a case is closed but later, there is 0 possibility for me as a seller to claim back or get the buyer to pay me when item(s) arrive, and lets face it, there are PLENTY of dishonest buyers out there that feel entitled to keep the item for free because it was delayed, happened to me quite a few times.
Does anybody feel protected on eBay as a seller, or more like predated on firstly by eBay with policies set out purely out of utter greed to keep their own pockets full, as well as by enabling dodgy buyers, many of which know VERY well how to take advantage and scam sellers, all with the "blessing" of eBay that takes a completely biased approached when dealing with sellers/buyers.
I just wonder until when can this nonsense continue and how come sellers are letting themselves get fleeced without taking further and hopefully coordinated action against this situation?
