Seller Level 30 day timeout

[peanutboxes]

Hi, it seems like there is nothing you can do to improve your upcoming seller rate? I had some out items go out of stock last month, I've fixed everything but it seems like I'm in a slow motion train wreck to my "below average" seller standard. I've been trying to list a lot of new items to improve this rate but it doesn't budge because it's based on dates that have already passed. Is this correct, or is there something I'm missing? I can't think of any reason it would be set up like this to make you fail no matter how hard you try to improve it. 

[slippinjimmy]

Listing and selling more won't help your June 20th review but they WILL help your review in July, Aug, September etc.

FYI - You revue on the 20th of the month covers the period up to the last day of the previous month.

[reallynicestamps]

I had some out items go out of stock last month,

If you had to cancel sales because you were out of stock *, you got a Defect for each of those cancellations.

And Defects stay in effect for 12 months.

You will be living with the 'below average' rating for another 11 months.

EBay  does not like us to advertise items for sale that we cannot supply.

And the 12 month Defect is the punishment.

*Are you dropshipping? Because this is one of the many problems with dropshipping.

[slippinjimmy]

---

@reallynicestamps wrote:

And Defects stay in effect for 12 months.

You will be living with the 'below average' rating for another 11 months.

---

Not necessarily 11 months, if you can increase sales (more than what is falling off the back end) you can dilute the percentage of defects.

[peanutboxes]

This doesn't work because once you go below average, you can't list any more items. Time to open Yet Another ebay account. It's like they're trying to be as cruel as AMZ, but they're also going to let you wait 20 days to stab you, with no way to recover from the error for a year. It's not that the items aren't here, it's that they are damaged, bad price, wrong item, etc. I've listed 2000 items in the last 30 days and 11 had issues out of 200 sales. We always follow up with the customer promptly to inform them of any issues as you can tell from our feedback rating. I guess no use complaining to you all, but I'm not sure what this 20 days later "Account suspension" accomplishes. If I was really messing up the user experience, why give me 20 more days to continue doing it? 

[peanutboxes]

No, I have a warehouse full of overstock items from when AMZ decided to kill our business. I dunno what meg whatsherfaces problem is, eBay was way better before that. 

[brightlightbookseller]

That's very much not true.  Being Below Average doesn't prevent you from listing new items.  Being suspended would, but that's a totally different scenario.

[mam98031]

When you are evaluated on the 20th of the month for the period starting the following month.  For that eval you can't change the outcome.  But you need to work toward changing that this month.  

The eval on the 20th of this month will be for the period ending May 31st.  So now you need to concentrate on June.  That eval will happen on July 20th.

You are a relatively new or newer seller.  Having this many mistakes in your inventory can mean death to the health of your selling account.  So I hope you have all those issues behind you now and have procedures put in place so that it never happens again.

The way to work yourself out of the penalty fees and to rise above the Below Standard status is more transactions.  And NO MORE Defects.  The more transactions you have helps to dilute the numbers.  So concentrate on sales and keep your stock in order.  Run a sale, list things you know sell rapidly or whatever you can think of to increase the number of transaction you can get by the end of the month.  That is your way out of this pickle.

If you don't make it by the end of June, keep going and maybe you can get it by the end of July so the August eval will put you back above standard.

Good luck!

[peanutboxes]

We have $250k of items listed. They just lowered our limit from 1 billion items / $1 billion to 10M items / $50M... after the review they'll lower this to where we can't list any more items. 

[reallynicestamps]

Meg Whitman left eBay in 2008. Last I heard she was running for office as a Republican.

it's that they are damaged, bad price, wrong item, etc. I've listed 2000 items in the last 30 days and 11 had issues out of 200 sales.

If it is damaged, don't ship it. Don't even list it.

The usually referenced bad transaction rate is one percent, and that includes shoplifting and "shrinkage" (employee theft).

Use the period of slow sales to take inventory and correct problems before they happen.

The infamous algorithm seems to give greatest visibility to listings that are new or are about to end. This includes rollover Fixed Price listings.

So.

Every day, look at what is going to be coming up in the next 24 hours, close those listings (DON'T PANIC!) then go to the warehouse and pull them.

If they are fine, relist immediately.

If there is a problem (including wonky pricing) correct it, even if it means trashing or donating unsellable items.

I was in this situation a few years ago, (with 3000 listings not two million) when eBay decided we Canadians could no longer list on dotCA in USD.

All my USD listings on the Canada site had to be pulled and relisted either on dotCOM (about 90% of them) or repriced to list on dotCA.
And we could not transfer. We had to retake all pictures. And when I say "we" I mean all sellers registered in Canada.

So sympathy from one who has been in a similar situation.

[buyselljack2016]

@peanutboxes 

Time was that for what has occurred on your account you would have been permanently suspended.

It may not seem like it, but having the chance to improve is actually a step above the previous policy.

[kensgiftshop]

---

@peanutboxes wrote:

 Time to open Yet Another ebay account.

---

Opening a new account to get around a restriction, will get both your accounts shut down.

[buyselljack2016]

---

@kensgiftshop wrote:

---

@peanutboxes wrote:

 Time to open Yet Another ebay account.

---

Opening a new account to get around a restriction, will get both your accounts shut down.

---

Too modify that just a bit...................................  if the current account reaches the time limit (months) that eBay gives for improvement it will be suspended, and associated accounts opened to sidestep the "below average" will also be suspended

[mam98031]

---

@peanutboxes wrote:

No, I have a warehouse full of overstock items from when AMZ decided to kill our business. I dunno what meg whatsherfaces problem is, eBay was way better before that. 

---

Your account is relatively new, so it sounds like you have another account that is much older.  I ask because Meg has been gone for about 26 years.