@newview wrote:
Yes, I'm aware and accept that but ...
My concern is they have obviously exchanged and updated info with the USPS, seeing the Order Details page showing correct tracking info, but their own internal updating of that info from the Order Details to the Seller Dashboard (the one that matters) has not happened.
In the past, when I've seen this anomoly with USPS tracking not agreeing with eBay's recording, it was fairly obvious that the exchange hadn't happened yet. In this instance, tho ... it's internal updating that's not happening.
I would not assume that the seller dashboard and the order detail page are pulling data from the same source.
If the USPS system is like any other system I have worked on, there are different API calls to get the current status of a package vs. the entire tracking history. And I suspect the eBay system only retains the current status, and does not store a copy of the entire tracking history.
If so, I would have no doubt that the seller dashboard relies on current status data that is refreshed periodically, because it would be too expensive (bandwidth-wise) to make a "live" call for every single item every time the dashboard loads.
But when showing the detail for a single tracking number, I would not be surprised if a live API call is made to get the most recent data. Add in complicating factors at both ends - cached API calls, read-only data warehouses, prioritization of background processes, etc. and I can see many reasons why the two might be out of sync.
Again, this is all conjectue but I am a software engineer by trade and have designed many systems that both access and implement these sorts of API calls.
