Scam buyer?

[countrylifedreams]

I had a person wanting two items. She has been sending notes to me for two days. Very adamant about the shipping being high. She wanted the shipping price for two different addresses to see which was cheaper. I told her the address that was cheaper and on economy. She bought the items and put them going to the other address which is $5 higher. And on top of that she told me she was in the US. She is registered in China so I got charged an extra fee on both items as well as more shipping because she put the other address. Would you just cancel the transaction and not deal with her again? 

[fashunu4eeuh]

Hi, just to clarify, did she pay for the higher shipping? The two addresses were both domestic, correct? The last few sales you made are nice ones. So please pardon me, i am not clear on why exactly this two item sale is unsatisfactory?

[dbfolks166mt]

     Cancel? I would never have engaged with this person in the first place. This just has too many problems written all over it. Not much detail in your posting but there is a possibility the buyer is using a FF. What are you selling, what is the cost and what is the risk? 

     I will not sell or ship to China for any reason including items going through FF's. Although infrequent I have canceled a couple of orders using problem with the buyers address which seems valid in this case given earlier communication with the buyer about the shipping cost and the alternate shipping locations. 

[mam98031]

The only extra fee you had was 1.65% of the sale.  You find that this is too much to pay for the sale?

As to the shipping, if she paid the appropriate amount for the ship to address she gave you, all should be good.

I'm unsure why you would even have a thought to cancel this transaction if the buyer paid you what they were suppose to.

[vintagecraze50 · Accepted solution]

International buyers can have items shipped to a freight forewarding service here in the US. THE FREIGHT FOREWARDING ADDRESS is the address the item is tracked with. Once it get’s there you are done. The FF then ships the item to China.

[dbfolks166mt]

International buyers can have items shipped to a freight forewarding service here in the US. THE FREIGHT FOREWARDING ADDRESS is the address the item is tracked with. Once it get’s there you are done. The FF then ships the item to China.

You hope. If the buyer uses a FF they loose their MBG coverage once the item arrives at the FF, in most cases. If the buyer files a NAD chargeback with their CC company the eBay policies and seller protections do not apply and the seller will likely loose the chargeback, the buyer will be fully refunded and the seller will still be hit with the eBay FVF's. 

[mam98031]

Not sure why anyone should "hope" that a buyer loses their MBG coverage once the package is delivered to the address on the payment the buyer made.  FF or otherwise.  Not all international buyers use **bleep**.  Many use family, friends, hotels, etc. addresses to have their items shipped to.  Some use a regular address here in the USA because they are here on an extended Visa / reason.

It is not true that if a seller loses a Chargeback that they always lose their selling fees too.  That is a mixed bag, some do and some don't.  

[dbfolks166mt]

Not sure why anyone should "hope" that a buyer loses their MBG coverage once the package is delivered to the address on the payment the buyer made. FF or otherwise.

That is simply what the eBay MBG states with regards to the buyers loss of their MBG coverage. 

Not covered:

• The buyer used third-party freight forwarding or mail redirection

Not all international buyers use **bleep**.  Many use family, friends, hotels, etc. addresses to have their items shipped to.  Some use a regular address here in the USA because they are here on an extended Visa / reason.

Fully realize that just like US registered buyers stationed overseas use a foreign shipping address. It is unclear if the OP's buyer is/was using a FF or some other US based "family, friends, hotels, etc. addresses" to ship the item or what the OP was selling/shipping. Personally it would not have mattered to me I do not sell or ship to China and would have never engaged with this buyer initially.  

It is not true that if a seller loses a Chargeback that they always lose their selling fees too.  That is a mixed bag, some do and some don't.  

      I have yet to see a case posted where that is the case but I have been wrong before blanket statements generally always have exceptions. If you can provide a link to an example I will gladly retract my statement or modify it. 

     I cannot wait till the EIS program becomes fully established and eBay and the EIS contractor, who happens to be a Chinese based company, begin to have to deal with all the foreign buyers INR's, NAD's, damaged items, return requests, scams and chargebacks that sellers have had to deal with for years. We will see how long eBay and the sub-contractor continue to stand behind the seller protections they are offering. They have already modified the policy several times without notification. 

[mam98031]

No it doesn't.  It is null and void once the FF re-ships the item.  Some people have a FF just collect their items.  They at some point come in and pick them up.

Also if a buyer files and INAD it works just like any other does.  It is good for the address in which the seller shipped the item.  So if an INAD is opened and the seller issues a return shipping label, the address on that label will be coming from the FF's address.

For me, I understood the OP to say the buyer was here in the USA but registered in China.  So unlikely they were using an FF, but certainly they could have.  It just doesn't seem that this is the issue for the OP.

I can't provide you with any links without a bunch of research, which I am unwilling to do regarding FVFs on Chargebacks.  If it is important to you, I'm sure you will figure it out.  

They said at the Monthly Chat, last month I think, that the EIS team would not be issuing announcements as changes were made.  We were just to watch the policy pages for changes.  That to me is very annoying, but it is what they said.

[dbfolks166mt]

No it doesn't.  It is null and void once the FF re-ships the item.  Some people have a FF just collect their items.  They at some point come in and pick them up.

     It's null and void under eBay's professed policy which they have waffled on a couple of times or simply forced the seller to provide the proof if and when a case was opened. The eBay policy means nothing in the face of a NAD chargeback. 

Also if a buyer files and INAD it works just like any other does.  It is good for the address in which the seller shipped the item.  So if an INAD is opened and the seller issues a return shipping label, the address on that label will be coming from the FF's address.

If it is for an eBay case yes, chargeback no. 

For me, I understood the OP to say the buyer was here in the USA but registered in China.  So unlikely they were using an FF, but certainly they could have.  It just doesn't seem that this is the issue for the OP.

OP was not clear on that and never stated what the two addresses were so I was not sure but did ask that question along with what they were selling and shipping. 

I can't provide you with any links without a bunch of research, which I am unwilling to do regarding FVFs on Chargebacks.  If it is important to you, I'm sure you will figure it out.  

O I have and there are multiple postings on this forum to support that. You made the statement I assumed you had something to back it up with. 

They said at the Monthly Chat, last month I think, that the EIS team would not be issuing announcements as changes were made.  We were just to watch the policy pages for changes.  That to me is very annoying, but it is what they said.

Wonderful. So when they back out of the seller protections under EIS it will be up to the sellers to notice when that happens. Nice. 

[simply-the-best-for-you]

No, I wouldn't block.   A piddly 1.65% doesn't matter much to me (and you can't prevent it anyway).  I'd be happy for the sale.   I get hit with the 1.65% a few times a month & have no idea that they were even non-US registered accounts. 

I'm with @fashunu4eeuh  I don't get what the problem is or why you would consider blocking.  You gave her the shipping info, she made her choice, paid it & you sold the item.  What exactly is the issue? 

ETA:  Also, very unclear about your title.  What does "scam" have to do with any of this?  Someone bought an item, paid for it & you presumably shipped it.  Where's the "scam".  None of this sounds like a scam to me. 

[mam98031]

All right.  Maybe one day you will have some experience with it and find out that what I have said is true.  

Best regards.

I can't help you with your confusion over what the OP posted.  For me, I understood.

You need to come off your high horse and understand that there some have experienced things you have not.  It does not make them wrong just because it is not something you have experienced or read about.

I did not said nor did I imply that Ebay would, could or should "back out of seller protections under eIS..."   Here we are again with you simply trying to stir things up.

[mam98031]

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@simply-the-best-for-you wrote:

No, I wouldn't block.   A piddly 1.65% doesn't matter much to me (and you can't prevent it anyway).  I'd be happy for the sale.   I get hit with the 1.65% a few times a month & have no idea that they were even non-US registered accounts. 

I'm with @fashunu4eeuh  I don't get what the problem is or why you would consider blocking.  You gave her the shipping info, she made her choice, paid it & you sold the item.  What exactly is the issue? 

ETA:  Also, very unclear about your title.  What does "scam" have to do with any of this?  Someone bought an item, paid for it & you presumably shipped it.  Where's the "scam".  None of this sounds like a scam to me. 

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Just a note so we are clear.  You can't "block" a buyer that you currently have a transaction with that affects that current transaction.  It would only affect them having any future transactions with you.

As to the 1.65%.  If it is an EIS sale, we don't have this fee anymore, which is a nice little bonus.

[simply-the-best-for-you]

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@mam98031 wrote:

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@simply-the-best-for-you wrote:

No, I wouldn't block.   A piddly 1.65% doesn't matter much to me (and you can't prevent it anyway).  I'd be happy for the sale.   I get hit with the 1.65% a few times a month & have no idea that they were even non-US registered accounts. 

I'm with @fashunu4eeuh  I don't get what the problem is or why you would consider blocking.  You gave her the shipping info, she made her choice, paid it & you sold the item.  What exactly is the issue? 

ETA:  Also, very unclear about your title.  What does "scam" have to do with any of this?  Someone bought an item, paid for it & you presumably shipped it.  Where's the "scam".  None of this sounds like a scam to me. 

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Just a note so we are clear.  You can't "block" a buyer that you currently have a transaction with that affects that current transaction.  It would only affect them having any future transactions with you.

As to the 1.65%.  If it is an EIS sale, we don't have this fee anymore, which is a nice little bonus.

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Yes.  Of course.  I know that.   Did I say the EIS had the 1.65%?   Not sure why you're correcting me.  

I don't even think EIS is involved here.  I read this as a buyer with an acct registered in China, who is shipping to a US addy.  Possibly a friend or relative or possibly they are living or visiting here.  That's all.  Not sure where FF's or EIS even come into play here. 

The OP asked if we would block.  I said no.  I've been selling for 24 years, I know you can't block on a current tx.   

[dbfolks166mt]

All right.  Maybe one day you will have some experience with it and find out that what I have said is true.  

O I have experience with it. Why don't you try listing some cell phones or electronic items and wait for one to go through a FF and deal with a NAD chargeback. Then comeback and express your expertise. 

Best regards.

I can't help you with your confusion over what the OP posted.  For me, I understood.

Glad you were able to derive from the OP where the items were being shipped, what they shipped, and whether it went through a FF or not. I will admit that I am not that clairvoyant. 

You need to come off your high horse and understand that there some have experienced things you have not.  It does not make them wrong just because it is not something you have experienced or read about.

Nice to know that you are clairvoyant enough to know what I do and do not have experience with? 

I did not said nor did I imply that Ebay would, could or should "back out of seller protections under eIS..."   Here we are again with you simply trying to stir things up.

Neither did I what I implied was they have the ability to do so without advance notice. They have already made multiple changes to the policy.