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Save as Template is blank when trying to save from Active Listings

When I click on 'Save as template' in my Active Listings, the template opens with none of the original auction information populated/carried over to the template page. The template is blank. I click/check off the auction first before using the pull down menu to choose 'Save as template'. I have tried several of my auctions. None of the templates transfer the information over.  PLEASE FIX THIS EBAY.

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Save as Template is blank when trying to save from Active Listings


@gooddaysunshine wrote:

When I click on 'Save as template' in my Active Listings, the template opens with none of the original auction information populated/carried over to the template page. The template is blank. I click/check off the auction first before using the pull down menu to choose 'Save as template'. I have tried several of my auctions. None of the templates transfer the information over.  PLEASE FIX THIS EBAY.


Hey @gooddaysunshine! We apologize about the issue you are having with the save as template feature. It looks like this is a known issue on our site. You can reach out to customer support here and let them know you are running into ALERT13868 they will be able to help resolve this for you.

Devon,
eBay
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Save as Template is blank when trying to save from Active Listings

Thank you for responding. I will try sending a 'ticket'/contacting support using the ALERT13868 reference you mentioned.

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