I just replied to the other Sales Down post on here, and so I don't spam the forum with repeat messages, it would be best if you check my response to that one.
For us, we tried changing everything, and following all the advice eBay had. Nothing helped.
The performance and performance/impressions pages gave us enough to suggest this is actually a bug.
But nothing has been done to resolve it, and it seems that when our issue got better, it started affecting other stores. So the issue still persists.
To be clear, this issue has been going on throughout all of 2018, just which sellers it affects depends on store.
And it's not something focused on just small sellers. We were #1 in our category for 4-5 years, and now we're suffering.
The market share for top 10 sellers has went down from 40-30% in one year - a 25% drop. Before anyone starts to blame it on the sellers... Even top sellers are not able to make it work on eBay anymore.
The single store who seen a benefit of more than aroudn 10% increase year to year, was a store that did NOT follow eBay's recommendations, and is not doing free returns/gd/etc. They are the only store who grew in our category, and they nearly doubled in profits year to year. Everyone else dropped.
If you would like more information, please check the posts i linked in the other topic.
