SIMPLE DELIVERY

[paulmcnally26]

I shipped an item that was collected yesterday from my home address at 12.14 via eBay Simple Delivery Royal Mail 48.   Today the item is marked as "Delivered" in my Orders but it is still in transit.  The Buyer also has the item flagged by eBay as "Delivered".  Royal Mail tracking though shows it en route at Medway depot (24-01-26 19.00).  The buyer is querying why eBay have marked the item as Delivered when he has not received it and it is still in transit.  I assume this is an eBay IT glitch?  Anyone experienced this issue?

[jerseyboymusic]

What is "Simple Delivery"? And we don't use Royal Mail here in the States... we use USPS

[a_c_green]

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@paulmcnally26 wrote:

I assume this is an eBay IT glitch?  Anyone experienced this issue?

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Yes, on a low but regular basis. I know you're in the UK but this sounds like exactly the same mistake that U.S. carriers make from time to time, when they scan a package for Acceptance but have their scanner set for Delivery instead. The tracking will correct itself (as you have seen) as soon as later scans occur along the way, though eBay tends to stop updating the tracking as soon as it sees a Delivered scan. You might want to send your buyer a link to the Royal Mail tracking site instead so that he can see that it's on the way.

[soh.maryl]

You might want to pose your query on your home eBay site, UK. 

[zobal99]

I have experienced this very often. Just had one yesterday. Usps tracking will sometimes show delivered when it wasn't. Best thing to do is write to the buyer. Assure them that it is not lost and still in transit and they will get it in a day or two. 

[bennotbill]

Personally I've had RM show as delivered a few times when it hasn't. I assumed the van driver scanned all the parcels in the van but ran out of time to deliver. In those cases my items usually turned up the next day.

Best UK delivery mess up was with Evri when it was known as Hermes. One day all their scans all showed as delivered right across the country. As a seller there was no real problem with this, as it was so widespread it was reported everywhere so it was easy to explain to any buyer asking where their item was.