06-04-2025 11:13 AM
'Manage orders awaiting shipment':
https://www.ebay.com/sh/ord?filter=status:AWAITING_SHIPMENT
I check this page every day on a desktop computer, multiple times per day. When I check at say 12PM for example. It shows nothing, even though I refreshed 3-5 times. Then at 1PM, same thing. Then at 2PM it finally shows that an item sold at 11AM. The delay is typically 1-4+ hours in the item showing.
This has happened dozens of times across TWO accounts.
I have mostly been very lucky and was able to box and ship things off before the post office closed—until recently when it caused me to ship an item late, which puts marks against my seller status. It has also caused my co-workers to ship items late multiple times in the past, my co-workers not knowing at item sold UNTIL THE DAY AFTER.
This is completely unacceptable! A seller knowing when their item sold is maybe the 2nd or 3rd most important function of the entire website. eBay needs to investigate this bug and update its refresh-rate on this function. This is incredibly important to the health of the website itself. And as a seller I get ZERO restitution for my accounts algorithm detecting me as late on delivering packages.
06-04-2025 11:15 AM
I have not seen that. I just checked our selling account and I see a sale that was made at 10:56am PDT (so about 20 minutes ago) showing up on our account, and several more not long before that. I have never seen an order take more than a few minutes to show up on that page.
Have you tried clearing your cache, cookies, and browsing data in the browser you're using to access that page?
06-04-2025 11:38 AM
We tend to avoid clearing the cache and cooking because eBay has another problem which is equally, if not significantly more frustrating, which is enflamed by clearing the cookies (which logs you out).
We use a VPN and eBay gives us hell for it when it logs us out and we log back in. It seems eBay is designed to choose only one device that is the 'owner' of the account and the rest of the devices that access that account will suffer from a glitch. When using eBay the 'non-owner' deemed devices will hit error page after error page. Maybe 1 in every 3-5 clicks on eBay will freeze you at an error page. For example you search for an item you would likely get an error page. And it will not stop hitting you with the error pages until it switches eBay's idea of owner over to your device, then your device no longer has errors, and it makes the other devices suffer with errors instead.
I currently have the device that is free from error pages atm, so the other computers are incredibly annoying to use.
For the people who are itching to chime in, "Just don't use a VPN", not only is this not a desirable option for us, but this error-page bug occurs occurs when we don't use a VPN as well, since we have devices at different locations.
I will try this anyways and see. But it's unlikely to be this browser, cookies, and cache. Because this issue is still occurring on a Firefox, Chrome, and Brave Browser. On a Windows 10, Linux Mint, and Windows 7 computers, and in multiple locations. So it seems to me that it's an eBay problem.
The main way I can think to get around it short term is to get a designated phone with the eBay mobile app to notify of sales, because the mobile app likely won't have this issue. But then we'd have to get it hooked up to the printer somehow...
06-04-2025 11:41 AM
FYI most websites have a 'Disable VPN Security Measures' type button for users. But eBay has refused to flip our switch off despite our asking numerous times.
06-04-2025 11:45 AM
Heads up about the app.
It doesn't always notify you about things immediately either.
Sometimes I have had the app on the phone notify me of a sale (cha-ching) long after I have packed it up for shipment, since I primarily use my desktop system for processing.
While I have not personally had this issue, I also don't run multiple location link-ups. It could be some sort of an account synchronization issue between eBay servers, in that some of your devices are connecting to different locations potentially, and not all to the same server location, if that makes any sense.
But as for a fix, at the moment I have no usable recommendations. There is a technical forum you could post this on:
https://community.ebay.com/t5/Report-eBay-Technical-Issues/bd-p/technicalissues-db
06-04-2025 12:02 PM
@smaller-life wrote:FYI most websites have a 'Disable VPN Security Measures' type button for users. But eBay has refused to flip our switch off despite our asking numerous times.
Can't you turn off your VPN when you access the Ebay web site?
06-04-2025 01:38 PM
See comment #3:
"For the people who are itching to chime in, "Just don't use a VPN", not only is this not a desirable option for us, but this error-page bug occurs occurs when we don't use a VPN as well, since we have devices at different locations. "
We need the VPN for various functions with other parts of the business.
If we turn off the VPN, access eBay, then turn it back on. You still get endless page errors.
If you stop using the VPN entirely. You still get endless page errors. Because there are devices from multiple locations accessing eBay and eBay doesn't like this very much.
eBay is a stickler for 1 place, 1 computer, 1 phone, 1 network. If you add multiple places, computers, and phones, especially with different browsers and/or operating systems. It wants to take a long time to get to know you, makes signing in a hassle, signs certain devices out, throws up page errors, etc. But if you throw up a VPN even once (which we do), it sometimes forgets all of that and punishes you like it's day 1 again. Making you start all over again, EXCEPT for 1 place, 1 computer, 1 phone, on 1 network; which it will always be friendly to.
We call that one the "easy computer". And you can tell when you have it, because you have zero issues and everyone else is in a bad mood. And you can tell when you don't have it, because eBay becomes an pejorative alongside a lot of cusswords.