Return request problem

[jblocke]

Hi

I have sold a new book to someone who wants to return it because it doesn’t match the photo or description. 
She says she thought it was a kit not a book. 
It had no description other than the title, publication information, author, etc. And one stock image of the cover of the book. 
So it does match the description and image. 
Since she claims I have misled her I will have to pay for return shipping and the original shipping and refund her. 
Is there any way to say, no, you are being ridiculous? I’m a bit upset at her claim. 

thanks

[glasser]

If she files an iten not as described claim she can return it under any circumstance no need to prove item as not described or you to prove she is wrong.

Put yourself in her shoes. She now has an item that is worthless to her.

Take the return, pay the return shipping and move forward.

[jayjaspersgarage]

Have you never made a mistake?  Just let them return it and relist it.  That's part of doing business.

[m60driver · Accepted solution]

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@jblocke wrote:

Is there any way to say, no, you are being ridiculous? I’m a bit upset at her claim. 

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Alas, there is no way to tell a buyer that they are being ridiculous, even when that is indeed the case.  No need to be upset, it is just part of retail selling online.  You only need to determine whether it is worth paying for return shipping or simply abandoning the book.

[chapeau-noir]

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@jblocke wrote:

Hi

I have sold a new book to someone who wants to return it because it doesn’t match the photo or description. 
She says she thought it was a kit not a book. 
It had no description other than the title, publication information, author, etc. And one stock image of the cover of the book. 
So it does match the description and image. 
Since she claims I have misled her I will have to pay for return shipping and the original shipping and refund her. 
Is there any way to say, no, you are being ridiculous? I’m a bit upset at her claim. 

thanks

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Another reason I don't use those catalog stock photos, even for a new book.  You're going to run into people like this and they point to the stock photo, which is in fact rather inadequate.  It's really better to protect yourself and take your own photos, because eBay won't have your back.  And yeah, I'd just take the return - you're gonna run into ridiculous stuff selling online, believe me.

[kensgiftshop]

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@jblocke wrote:

Is there any way to say, no, you are being ridiculous? I’m a bit upset at her claim. 

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You can, but the buyer will still be refunded from your account and probably get to keep the book.

[chapeau-noir]

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@kensgiftshop wrote:

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@jblocke wrote:

Is there any way to say, no, you are being ridiculous? I’m a bit upset at her claim. 

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You can, but the buyer will still be refunded from your account and probably get to keep the book.

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Yes - move on this promptly or eBay WILL 'step in' which basically means you lose everything and your account gets a nasty ding. 

[jblocke]

Thanks for the advice everyone. I’ve done the return now.