Return cost issue

[wakayama_w]

I've accepted a return as I had a fault. Hence I have to pay it.
The buyer from the US. I'm not. Hence I can't buy him a label by Usps.

I want to pay him and he'll return.
He agrees.
However he wants to send by Fedex and claim the shipping cost is 300usd, but when I use eBay shipping calculator it should be 90usd.
He insist to use Fedex and get his 300usd.
I think it is not fair.
What should I do?

[mam98031]

The buyer does not have the right to insist on the shipping method.  As long as your method is equal to or exceeds what was on the listing, you are right.

https://www.ebay.com/help/selling/managing-returns-refunds/return-shipping-for-sellers?id=4703

[downunder-61]

eBay really needs to address this issue with return labels for O/S shipping and sooner rather than later. They are so quick to accept INAD and then an O/S shipment needs to be funded via other means or the seller losses the goods as well as refunding.

This OP is the perfect example of the complete and utter balls up this situation could cause.

What is stopping a buyer from getting the $$$ shipping cost via paypal and never sending the item back? They keep the item and get a nice gift of ''cash money'' as well. In this case, OP admits the item was faulty, but how many buyers simply claim that to get the return shipping funded.

This  current system is a train wreck, and there has to be a better way surely, than having to have blind faith in the honestly of another eBayer.

[mam98031]

While I agree with you @downunder-61 , the OP's issue is complicated by the buyer demanding something they have no right to demand.

Let's tag the team and see what they have to say about this and your wonderful idea.

tyler@ebay 

jasmen@ebay 

velvet@ebay 

[dbfolks166mt]

     Can you use a third party like Pirate Ship to Purchase and download the label then send it to the buyer via email? 

[luckythewinner]

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@downunder-61 wrote:

What is stopping a buyer from getting the $$$ shipping cost via paypal and never sending the item back? 

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Not to mention that the buyer may now need to pay taxes on that $90 received through PayPal if he gets a 1099-K for it  🤣

[titipeo]

While yes, there are tax consequences for the buyer, something tells me that typically these types are not the ones that "up to the rules" on complying with it.  

[jasmen@ebay]

Thanks for the tag @mam98031 

You're correct, the buyer can buy their own label if they choose to, but they can't demand any specific method. The seller can send any prepaid label they'd like to which may be the best option here. 

[mam98031]

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@luckythewinner wrote:

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@downunder-61 wrote:

What is stopping a buyer from getting the $$$ shipping cost via paypal and never sending the item back? 

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Not to mention that the buyer may now need to pay taxes on that $90 received through PayPal if he gets a 1099-K for it  🤣

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  Whether or not you owe taxes on your income is NOT DETERMINED by if you get a 1099K or not.

[mam98031]

Thank you so much Jasmen.  

@wakayama_w  you choose the method of shipment, just make sure it has tracking.  Let us know if you have any further problems.

[pjcdn2005]

Where are you located? (your feedback page says that you are registered in the US)

Canadians and perhaps people in other countries can buy a USPS label through Shippo or Pirateship. 

If the buyer uses a courier such as Fedex, you may get charged brokerage fees as well as tax and duty.  In Canada if a return is sent by post and is marked as merchandise return, we are not charged tax or duty but I'm not sure if that is how it works with couriers or how it works elsewhere.

[emerald1830]

Your buyer is in the US, correct? But you are showing you are also in the US..so what country are you in then?

[wakayama_w]

I'm from Europe.

I'll read if Shippo or Pirateship help me to create a label to the US.