eBay

autopiacarcare · ‎07-15-2019

We had a buyer place an order over the weekend that would have been scheduled to ship today. Apparently, he found a better price and wanted to cancel the order, but instead of a cancellation request, we received a return request.

How is it possible for a buyer to submit a return request for an item that hasn't even shipped? Why would it not be put through as a cancellation request instead?

We hadn't shipped the order yet and just chose the option on the return request to refund the order without requiring a return, but I just thought it was odd because I've never seen a return request for an item that hasn't been marked as shipped.

webwanna · ‎07-15-2019

I hope Paypal will refund your 2.9%....

It is probably because buyers are only given a day to request a cancellation. So cancellation wasn't an option for him. He was letting you know that if you ship, he would return. Better to just refund then have to pay shipping in atleast one direction.

goodluckselling · ‎07-15-2019

I think I have heard of this happening in the past. Just call and have them close the return request and then communicate with your buyer so they can confirm they wanted to cancel.

Good Luck Selling!

autopiacarcare · ‎07-15-2019

@webwanna wrote:
I hope Paypal will refund your 2.9%....

It is probably because buyers are only given a day to request a cancellation. So cancellation wasn't an option for him. He was letting you know that if you ship, he would return. Better to just refund then have to pay shipping in atleast one direction.

Thanks. PayPal did refund the % and the return was put in as a remorse reason, so I suppose no harm, no foul as far as it going through as a return instead of a cancellation. I just thought it was strange that eBay allowed a return request to be opened before it even shipped.