I have had an account with EBay in good standing for 17 years. I listed a book preCovid to sell in Oct. 2020. Last month (March) someone bought it. I had no idea it sold, I did not receive an email from Ebay (checked my SPAM as well) I did receive one email from the buyer via Ebay 2 weeks after he purchased the item, asking when the item was being shipped. I immediately logged onto my acct. and saw I was negative. I truly was freaking out and thinking I had been hacked. I looked at my messages and found out Ebay was trying to verify my account. I had know idea. I have always had PayPal linked to my account and never changed my email. Upon seeing the verification I also linked my checking account immediately and reverified my email. I immediately messaged both the buyer (apologizing for all the confusion) and Ebay explaining everything. The item automatically relisted. The buyer bought it and I shipped it that day. Going so far as taking it to UPS to have it nicely wrapped and paying extra at USPS to insure the book. I wanted to make sure nothing else would go awry. I shipped the book April 1st and it was received April 4th. The buyer received the book and posted a positive review stating it was in as advertised condition.
I have a restriction on my account and I have no idea when I will receive the funds. I have called Ebay numerous times and been told a supervisor will get back to me or the restriction will be lifted in 24, 36 or 72 hours. How do I get this resolved? It was an honest mistake. There is a message trail that clearly states what happened. Please help.
