03-28-2023 04:31 PM
My eBay account was restricted today and they removed all 150 plus of my listings. But I have no idea why it was restricted and apparently neither does eBay. The email just says “We restricted your account because we noticed activity that we believe is a risk to our community,
More specific details are provided below”. But there are no other details below at all. I spoke to a rep who transferred me to the department that handles the account restrictions and he told me that he can’t see why it was suspended either and that everything seams to be in good standing on my account, and that there was no actual reason listed… like what?!?!
And to top it off the info they want is all things they already have. They want all tracking from previous orders (which they already have since I use eBay generated labels for all shipped items) and to resolve any disputes I have (I don’t have any).
I have been selling for 3 months, I have over 100 ratings and not a single neutral or negative review, I ship everything out by the next day every single time, and I just hit top seller status a few days ago. I have also had no warnings or anything like that either for any reason what so ever. I have had a few returns but I refunded them immediately upon receiving the item, well within the 48 hour time frame. So what the heck?
so I guess my questions are:
1. Does anyone see something on my account that would cause this?
2. is it normal to actually remove every single active listing and to list in the email sent about the restriction of the account all of those listings that were removed when an account is suspended?
3. anyone know why I can’t actually email them back? I have tried dif browsers, on my email, and my seller account, but I get the same error saying they can’t receive replies to that email after I send a reply, (even though it clearly says reply to this email). I’m just really frustrated as I don’t see any reason why it was restricted and apparently no one can tell me either. Of course it was on the day I receive my weekly payouts so I have a few grande in there to rub salt on the wound.
03-28-2023 10:21 PM
@melindaanne wrote:what do you mean by gifting though? Like could I “gift” the item and then write it off on taxes?
No. You can't "gift" someone a vacuum cleaner and then write it off on your taxes--especially if you received it free. That advice was inappropriate and should be ignored..
03-28-2023 11:46 PM
One way to confirm that the person currently running an account is to ask for information that the questioner already has then compare the answers.
My words- and embarrassingly ungrammatical.
One way to confirm that the person currently running an account is the actual owner of that account to ask that person for information the owner has already given.
Which is why you can't say "But eBay already has that information." They do but they need to know that the account operator also has the same information and hasn't just hijacked it and doesn't have the demanded information.
Huh- not sure if that is any better.
Try this.
A robot is asking this question. Robots are stupid. Tell the robot exactly what it asks for. Any other answer will fail.
03-29-2023 03:43 AM
Of course, they could have called and talked to you, but that would have required a modicum of time and effort. I am so sorry, but welcome to the "new and improved eBay."
I've been here for fifteen years and 95% of the changes made over that time have been negative for sellers and buyers. They've benefitted one party. Guess who that is?
Right...
Stockholders are NOT the only people that matter, especially when short-sighted changes are now proving to be harmful to them as well.
Corporate law needs to be severely adjusted/restricted to put the "greater good of society" back into the equation, like it always was when the first corporations were founded.
03-29-2023 04:34 AM
@melindaanne wrote:Yeah unfortunately everything is listed and broken down on one 1099 from my job. So I basically get my paycheck and taxes taken out of that, and then a separate 1099 for all of the items I receive. The only plus is that I don’t have to pay the extra self employment tax since I’m not self employed and it’s a part of my job.
...
I think you need to renegotiate your contract.
Basically, your "company" is shipping stuff/merchandise to you, that you don't need or want. They don't want to pay for the return shipping, so they are dumping the stuff on you and making you dispose of it. The problem is that the IRS is viewing this stuff as valuable items provided to you, so you have to report it as additional income; basically, as in-kind payments.
If all of this income is being reported on 1099 forms (2 of them), then you are a contractor, not an employee. If you were an employee, then your wages/salary would be reported on a W-2 form, and only the in-kind payment would be on a 1099 form, if that. I believe that when a company provides merchandise to an employee as a bonus, the value is included on their W-2, not on a separate 1099 form.
You said that you have receipts for the stuff/merchandise you received, but they show a value of zero. How much is being shown on the 1099 form? Given how much you are being charged for income tax, it sounds like they are showing the full retail value for this merchandise.
Talk to your tax advisor about this. Why isn't this stuff being reported at the company's actual cost for the merchandise? Or at the most, at the wholesale value (which would be higher, but much less than retail value)? Is the company required by the rules for the 1099 reporting to show the full retail value? You should talk to your tax advisor and find out what the rules are, and then come up with a plan to renegotiate with your company to find a way to not have to deal with this.
If you have to report the full retail value of all this merchandise that the company dumped on you, then you need to change your work flow, or work process, or renegotiate your contract so that all of this merchandise is not being dumped on you and becoming additional income that you are not able to dispose of at retail prices.
Maybe you can set it up so that you review the products in their packaging and give approval at the company's location, rather than having stuff shipped to you. Either that, or you send the stuff back at the company's expense.
I know this doesn't help you with your eBay issue, but frankly, I think this is a bigger problem. You don't really have a viable business model for an online retail business, which is what you're trying to do. You need to find a way out.
Basically, you're trying to offset the income tax you have to pay because you received all this merchandise by deducting it as a business expense ... and I don't think the IRS allows income tax paid as a business expense. So I don't think you're going to find a way around this problem that complies with the IRS rules.
I think you need to find a way to get rid of the problem at the source - don't receive all the "free" merchandise that isn't free at all.
03-29-2023 04:51 AM
I get a W2 for my wages, but then the actual products sent are on a 1099.
but yes either way this is good advice and I appreciate it! There are only two of us that do this job for our company and the other person it’s not an issue for since their husband makes crazy money so they just pay the taxes without issue and give away the stuff they don’t need to friends and family.
It was all great at first, all kinds of cool products that I got to keep. But once the tax laws changed everything became super complicated and I’m just trying to keep afloat. So I have been thinking that myself as I’m over trying to offset my taxes by selling the stuff (and I’ve only been trying to sell it for about a year in the various ways as mentioned). it’s like a second full time job on top of my full time job, and I have kids.
03-29-2023 05:02 AM
“We restricted your account because we noticed activity that we believe is a risk to our community, More specific details are provided below”. But there are no other details below at all.... And to top it off the info they want is all things they already have."
Sounds like there were other details in the email from eBay that have been omitted. Just wait until next January when you get another 1099 for the same merchandise. I think there is more to the story than we are hearing. I can't be the only doubting Thomas here.
03-29-2023 05:15 AM
I’m aware that I will receive another 1099 for the same items which is why I’m selling the items to cover that tax amount as well. That is still below what others are selling it for though so maybe I should be selling it higher. But my main focus is just selling my backlog of items and breaking even with taxes, I’m not selling to make money on here.
And there actually isn’t any information below that statement other than the listings that were removed (which are all of them). There is absolutely nothing else below at all like a reason or anything like that.
Im not sure what else could be “more to the story” as I laid it all out on here what my situation is. And I’m also not saying that there couldn’t be a reason why it was suspended, though after the replies I received my guess is the fact that I price low/or that I’m using stock photos (which I thought I could since everything I read says if it’s brand new you can except for certain brands and phrases).
But either way I’m just trying to figure out why if either of those two things are the issue that they didn’t just ask me for the receipts or tell me that they don’t want me using stock photos. I think my feedback speaks for itself and if I can provide proof of ownership then I’m not sure what you are insinuating with your comment about “more to this”.
03-29-2023 05:33 AM
"There is absolutely nothing else below at all like a reason or anything like that."
"And to top it off the info they want is all things they already have."
Asking for info is something else.
03-29-2023 05:35 AM - edited 03-29-2023 05:39 AM
read this post again....it is the same thing I observed......
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Also, i happened to notice the content of the message you are trying to send, stating that all your tracking is readily available to eBay thru your shipping labels. It states that a customer service rep told you to mention that. Did he also tell you it wasn't necessary to upload all your tracking data into your response to eBay?
If you were told this it is incorrect.
I cannot stress this enough—give them exactly what they ask for. Whatever information eBay requested of you, regardless of the fact that some of it is already easily available for eBay to review in your Selling pages, make sure you follow their instructions precisely.
If they want the tracking numbers, upload them into your response and give it to them, despite it seeming redundant. If you fail to provide all the requested documentation, there is a distinct possibility you will suffer a permanent restriction of your selling privileges.
=======================
also, don't be afraid to try the facebook ebay for business link...
you will have the chat record for that too, and they can be helpful....
(maybe refer them to this thread)
is there possible restrictions on your ability to "resell" these items you are not aware of
(the fine print?)
03-29-2023 05:36 AM - edited 03-29-2023 05:40 AM
@melindaanne, to address your eBay problem ...
We hear about eBay putting restrictions on sellers accounts like this fairly often. When we look at the items that were being sold, they are frequently new, retail items, that are being sold at prices that are too low for there to be a viable business model being used. It is not clear how the seller could be operating at a profit, when selling so much merchandise at such low prices.
The listings often use stock photos. That in itself, is not against eBay policy. But it can be seen as a red flag.
Your explanation of how you came by the items is very unusual. I'm not implying that it's not true, but the problem is that most of the time, in this situation, the sellers say that they got the items from "liquidations" or "from the store/manufacturer". Unfortunately, in many cases, the items were actually stolen, and the "liquidation website" was actually fencing stolen property. There have been well-publicized cases where trains or trucks were broken into and the merchandise being transported was stolen. All that stolen merchandise has to be sold somewhere, and what they do it try to pass it off at a great discount to online sellers as "liquidation" or "merchandise returns".
Again, I'm not implying that you were doing this, or that you are not telling the truth. That's why I put a lot of effort into analyzing your situation as you described it, and giving you my best advice earlier.
I'm just saying this now, to explain why eBay has restricted your account. It shows a lot of red flags that your merchandise might be suspect. That doesn't mean that it is, but they are going to do this with any seller who consistently has a lot of merchandise that is being sold at prices that are too low to support making a profit.
I'm afraid that I don't think there is anything you can do to be able to continue selling on eBay at this point. You probably will not be able to provide any information, that eBay can/will accept, that would justify selling so much merchandise at what appears to be a loss.
Your company is not doing you any favors here. They have created this mess by dumping all this merchandise on you, when there isn't really any way that you can dispose of it without losing a lot of money. Your company should work with you to find a better way to deal with this.
03-29-2023 05:38 AM
They ask for the info before saying that, not after.
03-29-2023 05:43 AM
Is there any way to easily get the tracking numbers other than going back through each order and copy/pasting them? I mean I e sold over 300 items…😮💨
03-29-2023 05:45 AM
Unfortunately there have been a number of postings on this forum regarding suspended accounts. With eBay you are guilty until and if you can prove yourself innocent. Often it is easy to spot the reason for the suspension but in some cases it is not but in your case others have already suggested a number of possibilities.
With regards to taxes talk to an accountant or tax specialist but since you have 1099's and receipts from the companies you got the items from and you have sales information from eBay reports. Regardless of whether you are making a profit, breaking even or taking a loss you can and should be reporting it on your taxes. If you are operating at a loss that loss can help offset other tax liabilities but only for a certain amount of time. Again talk to an accountant.
If you cannot get your eBay account re-established as a few others have suggested look at other venues. I utilize consignment auction companies for some items that I cannot list on eBay, or other forums, and there are a number of them close to you in McDonald PA. There are probably also a number of estate sale companies you could utilize to move the items.
03-29-2023 05:49 AM
I do not know for sure if tracking numbers are on the .csv sheet...
I will look for you on these reports...
"...And to top it off the info they want is all things they already have. They want all tracking from previous orders (which they already have since I use eBay generated labels for all shipped items) and to resolve any disputes I have (I don’t have any)..."
So, we are assuming you did not comply with this?
Also, this is confusing me....
"...More specific details are provided below”. But there are no other details below at all..."
Then how did you know they wanted the tracking numbers (which is routine) requested above?
03-29-2023 05:54 AM
They ask for the info before saying more info below. Below where they ask for more info is every listing I had added being removed.