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Resolving unpaid items with buyers

When I try to open a case for something that was not paid, I click on the button and it tells me, "We looked everywhere. Looks like this page is missing. If you still need help, visit our help pages" and I am not sure what I can do to open the case.

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Resolving unpaid items with buyers

Is this for the Supreme shirt? As mentioned on the other thread you can only open an unpaid case for 32 days after the sale so its too late. If this is for the book, I'm not sure what the problem is.

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