Rep explanation for flatlined sales

[banana-posts]

So I'm on the phone today with a rep from Utah. The ones who actually speak and understand the English language.

Got an issue solved and we started talking. I asked him about slow sales. Asked him what's up with that anyway.

He said <paraphrasing> We are fully aware. We are making major site changes to give sellers a more global audience (whatever that means.) As such, it has affected search and views. He said it will get better (not holding my breath.)  That a lot of sellers have called in complaining (it's not just on these boards.)

With the new landing page makeover from buyer searches which doesn't even have a sort feature, seller name or really anything to identify anything. To Promoted listings to G-D knows what else ebayazon is doing, it all makes sense.

Take it for what it's worth. All I know is that I've put a hold on all inventory purchases. It's so bad I just can't afford the risk. 185 Apple watches left and they aren't moving.

[odditiesandantiquities1]

---

@banana-posts wrote:

So I'm on the phone today with a rep from Utah. The ones who actually speak and understand the English language.

Got an issue solved and we started talking. I asked him about slow sales. Asked him what's up with that anyway.

He said <paraphrasing> We are fully aware. We are making major site changes to give sellers a more global audience (whatever that means.) As such, it has affected search and views. He said it will get better (not holding my breath.)  That a lot of sellers have called in complaining (it's not just on these boards.)

With the new landing page makeover from buyer searches which doesn't even have a sort feature, seller name or really anything to identify anything. To Promoted listings to G-D knows what else ebayazon is doing, it all makes sense.

Take it for what it's worth. All I know is that I've put a hold on all inventory purchases. It's so bad I just can't afford the risk. 185 Apple watches left and they aren't moving.

---

It's great when you can find a CS who wants to chat. I've found a few of them and it is always enlightening.  Thanks for sharing.

[cellcasehub]

The blame is to Donahoe, it is up to Devin to correct the mess, Devin was marketplace head under Donahoe, so he can take a lot of the blame too.

Devin should simply hire new IT people with a background in search engines and find better data center leaders and reinvent the company, if he can't do that he should step down or replaced by the Board of Directors.

[odditiesandantiquities1]

---

@cellcasehub wrote:

The blame is to Donahoe, it is up to Devin to correct the mess, Devin was marketplace head under Donahoe, so he can take a lot of the blame too.

Devin should simply hire new IT people with a background in search engines and find better data center leaders and reinvent the company, if he can't do that he should step down or replaced by the Board of Directors.

---

So many issues rest in the IT area. It does certainly seem over the years that their hiring practices are failing.

[banana-posts]

There's a video floating around somewhere from shortly after Devin took the chair where he is saying he wants to bring back ebay to the people. He wants people to open their garages again and reinvent ebay to what it was.

Yet all this company is doing is the opposite. Moving away from that and doing everything in their power to be like Big Box X. 

I mean, who in their right mind would come up with 60 day returns for USED items. That is the definition of insanity. No matter how hard ebay tries, they are not Big Box X. 21 years and counting and they still haven't connected with their identity.  Instead,  tethered to every other big box like a lost puppy trying to find it's owner.

I get the world is changing and they have to change with it. But change along the path of YOUR core, not someone elses.

[tonycea]

Devin is not Steve Jobs or Satya Nadella who effectively creates, executes and communicates a vision to his constituency and that is a major problem, as far as his execution on operations and the technical side of the business it seems very poor also.

I have heard very little out of Devin in the last 5 years to be honest, he is the most invisible CEO I have ever seen in my life.

[z50com]

We can't blame Donahoe for what's happening on eBay today!

Mr. Wenig has been in charge for almost 2 years. . .

[luckythewinner]

---

@banana-posts wrote:

He said <paraphrasing> We are fully aware. We are making major site changes to give sellers a more global audience (whatever that means.) As such, it has affected search and views. He said it will get better (not holding my breath.)  That a lot of sellers have called in complaining (it's not just on these boards.)

---

IMHO what the rep said above was vague enough to have been accurate at any point in eBay's history - ten years ago, five years ago, three years ago, one year ago, and now.

I do not think that customer support representatives at eBay have knowlege about what is going on with search and visibility that goes any deeper than bullet points in a quarterly PowerPoint presentation.