Refunds

[donotremovetag]

Sold and shipped a GoPro Hero 10 in October of 2022.  The buyer's bank has opened a case saying the transaction wasn't recognized.  Called and spoke with two eBay reps.  The long and short of it, eBay's position is because the 90 day time limit has run out and the complaining party is a bank eBay will only act as a referee of sorts.  Meanwhile, eBay is going to withhold any payments to my account.  eBay is going to eat this one if they're waiting for me to sell another item on their platform.

[slippinjimmy]

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@donotremovetag wrote:

  eBay is going to eat this one if they're waiting for me to sell another item on their platform.

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They will just turn it over to collections eventually, enjoy the endless phone calls and credit rating ding!

[femmefan1946]

The phone reps do not work for eBay so don't bother with them. They work for a subcontractor out of Utah.



https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.

https://twitter.com/askebay?lang=en


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
 

If you used tracking, then giving the Proof of Delivery in the dispute, puts eBay on your side. Particularly if the delivery address matches the address the bank /credit card has for the cardholder complaining.

Buyers have only 30 days from delivery to Claim through eBay. After that the unhappy buyer has to go to his card/bank. He may have 120-180 days from Payment for those Claims.

[donotremovetag]

Mr. Goodman,

You've assumed that I'm worried about or need a good credit rating, I'm not.  There are strict consumer protection laws in the state that I reside...no harassing  calls to this guy!  As  I wrote previously, eBay will eat this not me.

[donotremovetag]

It's difficult for me to comprehend the how and why of this entire situation.  I received the order, bought a label from eBay and shipped the very same day which the order was paid. The buyer claims he didn't order the item.  Now eBay wants me to be out double the original order.  Everything ends, after 20 years and 100% positive feedback, my time on eBay has come to an end.

[femmefan1946]

Have you provided eBay once more with the tracking number?

Yes, they have it. No, they still want you to show it to them.

Then they can go to the bank/creditcard and show them that the order had the complainant's address and was delivered to the complainant's address.

This is what " eBay will only act as a referee of sorts. " means.

Normally, the bank then gives in.

Or you can do it your way.

[dbfolks166mt]

     Not an unusual situation these days and not just on eBay. Make sure you respond to the chargeback case if eBay has asked you to. Some of these eBay handles without seller input since they have the information but a lot of times they do not. 

     I have had charges on my CC that I did not recognize due to the cryptic nature of the way some of them appeared I could not make a connection between the CC charge and the vendor/seller. After calling the CC company and them providing additional information regarding the purchase I was able to make the connection and did not have to go any further. 

     I have also had situations, although limited, where my card information had been compromised and purchases made on my account that were invalid charges. The CC company handled the chargebacks in those cases and issued me a new card. It is entirely possible the buyer may be trying to cleanup such a situation and you may not be the only charge they are working on reversing.

      You could also reach out to the buyer through eBay messaging regarding the chargeback and reminding them what they bought and see if they respond.