eBay

racar-c-stuff · ‎12-24-2022

Why is it so difficult to simply refund a buyer? I just can't find the right topic. Believe me, I've tried.

chapeau-noir · ‎12-24-2022

In the seller hub go to orders, find the order and click the drop-down box next to it. It'll say "refund" toward the bottom - click into that and choose the reason why, leave a message for your buyer if desired, and enter the refund amount. That's it.

@racar-c-stuff

"Every record has been destroyed or falsified, every book rewritten, every picture has been repainted, every statue and street building has been renamed, every date has been altered...History has stopped. Nothing exists except an endless present in which the Party is always right." – George Orwell

Hell is empty. And all the devils are here.

jewelbiz · ‎12-25-2022

Does seller still get bad mark for post office missing lost package with proper receipt as to it being immediately sent registered insured signature confirmation?

714ricki · ‎12-25-2022

There are two paths to issue a refund. If an item is lost or damaged, then just have the buyer open a claim in ebay & then you can issue a refund directly from the case to close things out, assuming the itemm is truly lost without a delivery scan. That is the best route for this type of scenario. If you're just issuing a partial refund for some other reason, then go to the seller hub, items paid & shipped, find the transaction, & look for the refund in the dropdown on the left side of the page.

Good luck!