Refunding a customer - why can;t find how?

[racar-c-stuff]

Why is it so difficult to simply refund a buyer? I just can't find the right topic. Believe me, I've tried.

[chapeau-noir]

In the seller hub go to orders, find the order and click the drop-down box next to it.  It'll say "refund" toward the bottom - click into that and choose the reason why, leave a message for your buyer if desired, and enter the refund amount.  That's it.

@racar-c-stuff 

[jewelbiz]

Does seller still get bad mark for post office missing lost package with proper receipt as to it being immediately sent registered insured signature confirmation? 

[714ricki]

There are two paths to issue a refund. If an item is lost or damaged, then just have the buyer open a claim in ebay & then you can issue a refund directly from the case to close things out, assuming the itemm is truly lost without a delivery scan.  That is the best route for this type of scenario. If you're just issuing a partial refund for some other reason, then go to the seller hub, items paid & shipped, find the transaction, & look for the refund in the dropdown on the left side of the page. 

Good luck!