Refund Deductions on Returns

[tele_fission]

I noticed the ability to deduct funds from a refund on an open return disappeared from my return dashboard for any given item. I started noticing it since about the end of Summer. I am a Top Rated Seller (Not Top Rated Plus). 'Top Rated seller' is the only qualification to have this perk (as of the date of writing this post). Thank you for replying!

[ajs_coins_and_alchemy]

My understanding is the qualifications are TRS & 30 day returns (regardless of buyer or seller pays return shipping)

Did you use the deduction option a lot? Did you get your privellege revoked? My understanding is it's a seller protection but still a privellege ... one that if over used will get it revoked...

[12345jamesstamps]

If one does a refund it usually comes out of "available funds" immediately by eBay.

Refund deductions on returns I assume would be immediately on your "available funds".

Not sure if this was your questions.

[sdneped]

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@12345jamesstamps wrote:

If one does a refund it usually comes out of "available funds" immediately by eBay.

Refund deductions on returns I assume would be immediately on your "available funds".

Not sure if this was your questions. 

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No, they wasn't the questions.

[albertabrightalberta]

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@tele_fission wrote:

I noticed the ability to deduct funds from a refund on an open return disappeared from my return dashboard for any given item. I started noticing it since about the end of Summer. I am a Top Rated Seller (Not Top Rated Plus). 'Top Rated seller' is the only qualification to have this perk (as of the date of writing this post). Thank you for replying!

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If the return was for NAD, I don't believe you can deduct anything.

[kensgiftshop]

Where does it say you're a TRS?

There's nothing on your feedback page or listings showing you're a TRS.

[mtgraves7984]

TRS is not the only qualification to this seller perk. You'd have to be TRS and offer (at least) 30-Day Returns - or- you'd have to be a seller offering Free Returns.

I don't see TRS on your profile, nor do I see that you've sold using Free Returns. As of now... you don't qualify.

[tele_fission]

I only used it when customers opened a new item, or returned it damaged and unusable.

[tele_fission]

the problem is that customers use this feature too freely, even when the part matches the listing description 100%. Oh what an unfair world it is for sellers on eBay...

[tele_fission]

I am currently on "below standard" because there was two cases that were resolved in my favor, however they don't reflect back to TRS until the next evaluation. Otherwise I maintain TRS and 30-day returns rear-long.

[tele_fission]

I am currently on "below standard" because there was a couple cases that were resolved in my favor, however they don't reflect back to TRS until the next evaluation. I disagree with this process as the seller status should fairly be adjusted immediately. Otherwise, I maintain TRS and 30-day returns rear-long.