Received an item back, not really sure why it was returned...

[sin-n-dex]

So I sold an item in June, and on or about July 1, the buyer opens a return request for "not as described". In the request she posts all sorts of pictures of my coin and another one of these coins to compare what's wrong with the item.

One picture she posted showed how it was supposed to have certificates. There were no certificates in my listing and it was stated to be "exactly as shown". Since I can't keep track of all the paperwork that goes with every single mint product, and some don't have certificates at all anyway, I figure indicating you'll get what you see, with no extras, is good for correct description.

The other thing she did was photograph some black spots on the coin. Well I know I got my coin back... I don't see any black spots. Perhaps this was a camera trick, but there were no spots on the coin.

I'm reselling by repackaging as "coin only", no box - or the next buyer might think they're getting non-mentioned in the listing certificates. With coin only, that's all you get is the coin, and what it's packaged in to keep me from touching it when I'm packing it for shipping.

So a bit confused about a return that involves not liking something that wasn't even part of the original listing, and something that doesn't seem to exist.

C.

[simply-the-best-for-you]

I'm unclear why it matters.  When you accept returns, you accept them for ANY reason.   Also, why BBL someone who returns, when you accept returns?  

I know you've had several threads about returns.  Maybe go no returns since they seem to cause you so much concern?  

[sin-n-dex]

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@simply-the-best-for-you wrote:

I'm unclear why it matters.  When you accept returns, you accept them for ANY reason.   Also, why BBL someone who returns, when you accept returns?  

I know you've had several threads about returns.  Maybe go no returns since they seem to cause you so much concern?  

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The only reason the return matters is whether or not it's on my dime or theirs.

Going no returns doesn't stop returns, it just forces more buyers to do a SNAD when there isn't one. At least the way I'm set up you can do a remorse return (and although eBay says buyer pays for label, I will often issue one anyway).

C.

[simply-the-best-for-you]

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@sin-n-dex wrote:

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@simply-the-best-for-you wrote:

I'm unclear why it matters.  When you accept returns, you accept them for ANY reason.   Also, why BBL someone who returns, when you accept returns?  

I know you've had several threads about returns.  Maybe go no returns since they seem to cause you so much concern?  

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The only reason the return matters is whether or not it's on my dime or theirs.

Going no returns doesn't stop returns, it just forces more buyers to do a SNAD when there isn't one. At least the way I'm set up you can do a remorse return (and although eBay says buyer pays for label, I will often issue one anyway).

C.

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Gotcha.  I get it now.  If you found something wrong, you'd pay for the return.   

I have always been no returns (with a few exceptions for tests like I'm doing now) & in my experience it DOES stop returns.   I get that it depens on what you sell though.  I have almost no returns & very few fake SNADs - a couple a year.  YMMV. 

[sin-n-dex]

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@simply-the-best-for-you wrote:

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Gotcha.  I get it now.  If you found something wrong, you'd pay for the return.   

I have always been no returns (with a few exceptions for tests like I'm doing now) & in my experience it DOES stop returns.   I get that it depens on what you sell though.  I have almost no returns & very few fake SNADs - a couple a year.  YMMV. 

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Returns happen very infrequently for me, I just got a ton this month (and I haven't had one in like 6 months...) I pay for return on a remorse to avoid having an unhappy buyer. In most cases the buyer is a repeat customer and I want them to come back, but they select "I don't like it" for the reason and eBay categorizes that as remorse. I take that to mean they don't like it because something's wrong, and that it probably should have been a SNAD. Also usually returns are on very expensive items and I want to be sure I get it back, so the best way I can ensure that is to provide a label.

When it's postcards, I don't bother with a return and just refund. Damaged in the mail is the most common reason, but it happens very rarely as I use two pieces of cardboard for shipping.

C.