09-13-2017 08:00 PM
I had an item listed for sale, and didn't have much interest after a couple weeks (1 offer, but it was too low). So I pulled the listing tonight, and immediately received a warning email from Ebay about selling outside of Ebay.
I'm not selling outside of Ebay, and I have no intention to. In fact, I get offers to do so and always turn them down; I won't even ship to an address that is not the verified PayPal address, and I always require a signature.
Most of the few items I sell are pretty expensive, and I don't take the risk. But it's a little ridiculous that as soon as I cancel an item, Ebay decides I'm selling off the site and warns me. The email says "at this time, no restrictions are being placed on your account". Fantastic. So if I list another item and in a couple weeks decide to cancel it, will it be different?
I really wish there was a good alternative to Ebay. I've sold thousands of dollars worth of items just as most of you have, and Ebay has profited greatly from it. I appreciate the opportunity to reach a lot of potential buyers, but not the strong-arm tactics.
Thanks for letting me vent. First world problems right?
Solved! Go to Best Answer
09-15-2017 10:45 AM
09-15-2017 10:45 AM
09-15-2017 10:47 AM
09-15-2017 10:50 AM
@moondogblues wrote:
"Im still looking to see if I can find it elsewhere. I would swear it was a rule a few years ago that you cant list on two sites at once but maybe they removed it since it would take a ton of man power to search every site to see if a seller was selling elsewhere. "
I sold books here...I was also on Bonanza, Etsy, Ruby Plaza, 3 big book sites and owned a B&M and never had a problem keeping my inventory straight. If a book sold elsewhere (which RARELY happened) I came here and ended the listing. Never a peep from the Bay. If it sold here then I ended the listing everywhere else. Worked just fine for me, and there is no 'rule' against it.
I distinctly remember that rule as well.
09-15-2017 10:50 AM
09-15-2017 10:57 AM
@flp wrote:Can you give a link where Ebay says a seller can't list the same item on another site unless it's a duplicate? I looked and can't find it. Thanks.
http://pages.ebay.com/help/sell/delivery.html
They've changed the wording a bit:
If you only have a few items in hand or you have a one-of-a-kind product
Avoid listing the item in multiple places—for example selling it on eBay and at another website or store at the same time.
09-15-2017 11:15 AM
You don't get messages just for canceling items; I've done it several times for various reasons and never gotten a peep out of eBay for doing so. My guess is that it was the combination of the offer and then yanking the item not long after getting the offer that got you on their radar.
09-15-2017 11:18 AM
@cleaning.the.attic wrote:A few times when I wanted to end a listing because something was accidentally relisted, etc, I wasn't sure what/if any penalties there are when you end an item, so I just revised it and marked it up ridiculously high. And then it ended, unsold.
I guess the OP is talking about items listed as GTC though. I read through all 6? pages of responses--can you end a GTC listing without any penalty/ding etc, as long as there aren't bids, offers, etc. going on with it?
Yes, you can. I did a massive listing ending quite a while back when I learned that 30-day fixed price was better to use for single items than GTC was. Ended them all, relisted them as 30-day fixed price with no penalty whatsoever.
09-15-2017 11:53 AM
Commenting, not replying to anyone in particular...
We cancel lots of listing all the time, as a way to increase listing times (for example, if I have 40x 30 day listings ending in 10 days, its the end of the month and I have 60x unused fixed price left, I will cancel those 40 and relist/sell similar to use up our allotment and gain 20 days on thse listings). Typically I use "There was an error in the listing" as the reason for doing the cancellations.
I have never recieved a warning like this, and have been doing this for years. YMMV.
09-15-2017 11:57 AM
@varebelrose wrote:Commenting, not replying to anyone in particular...
We cancel lots of listing all the time, as a way to increase listing times (for example, if I have 40x 30 day listings ending in 10 days, its the end of the month and I have 60x unused fixed price left, I will cancel those 40 and relist/sell similar to use up our allotment and gain 20 days on thse listings). Typically I use "There was an error in the listing" as the reason for doing the cancellations.
I have never recieved a warning like this, and have been doing this for years. YMMV.
Like was posted there was more to it then the OP simply cancelling them. And in your case you are just relisting them so you are obviously not selling them off site
09-15-2017 02:55 PM
I think I can see why this ended listing triggered the eBay bots.
@voodoorada, I want to assure you that I don't think you did anything wrong here, but for the record, I would like to explain what I think caused eBay to issue the warning on this ended listing.
The first offer (of $2,400 on a $2,999 listing) was made and declined on the eBay listing, about a week before the listing ended. So far so good. I think that just ending the listing a week after declining an offer would probably not have triggered the warning.
You said that you then told the potential buyer your bottom line ($2,900) by eBay message, and he then offered you $2,700, and you didn't respond.
The problem is that only the first offer was made on the eBay listing. Your counteroffer of $2,900, and then the buyer's last offer of $2,700, were made by eBay message. They aren't on the listing (there was only one declined offer), and the listing was then ended very shortly after the buyer's last offer, which you had not rejected.
eBay is looking at eBay messages and emails for evidence of potential off-eBay sales. That's how they detect if an off-eBay sale might have taken place, and how they determine what they believe the sale price was (link to the FVF policy). So making offers by eBay message and then ending the listing looks suspicious, as you acknowledged. That's what happened in this case that triggered the warning.
I can understand that you didn't like the tone, or the implied threat of being charged fees. A lot of members have complained about that. So many, in fact, that eBay staff have responded and stated that while they can understand that members don't like it, they are very serious about stopping fee-avoidance and off-eBay sales, so they don't plan to tone down the message.
As I said, I don't believe that you did or were trying to do anything wrong. And it was just a warning. Hopefully, you bringing this forward publicly will help others avoid getting charged unexpected fees in the future.
I decided to respond to this post because I appreciate it, and I agree that this is probably what happened. I did say in an earlier post that I could understand why Ebay might have thought something was up, and you hit it on the head. His second offer was through the Ebay email, not an official offer. I don't know if he was asking me to sell off Ebay or if he was just gauging what my bottom number might be, but either way I did not respond until a day or so after I ended the listing; at that time I responded through Ebay and told him I appreciated it but I just couldn't go lower than $2900 (and I didnt'really even want to sell for that price either).
IF he had offered $2900, then I would have had him send an official offer through Ebay, which I could have then accepted; instead I decided to pull the tester, which I'm not going to keep defending; it's my item, I'll pull it when I feel like I need or want to. There were no bids, NOR was there an active official offer, just the one through the Ebay email system.
The whole point of my post was when I received the email and was told I could be charged a FVF; I acknowledged earlier that they were not telling me they WOULD charge it, only that they could in the future and that surprised me.
Anyway, hopefully the discussion let people know what I did to cause the situation so they could avoid it. I know there's some that are just CONVINCED I'm doing something wrong here, but I wouldn't spotlight myself to try and hide something. I see how the timing of everything triggered the Ebay response though.
09-15-2017 03:09 PM
They should add one more selectable reason for cancelling a listing.
o Decided to keep it, so for any watchers who were interested; you snooze, you lose.
09-15-2017 03:12 PM - edited 09-15-2017 03:14 PM
Buyers and sellers that aren't even exchanging contact information through the messaging system should not have to get these nastygrams. Ebay stinks on this regard. Some sellers are listing part numbers and bots think they are phone numbers, some buyers are asking for measurements and sellers responding with the measurements are getting accused of sending phone numbers and email info.
Either ebay gets their act together and pays out for real people to look at these cases before sending nastygrams, or it is just one more way the bots are going to insult and offend people.
Bots =You just can't fix stupid.
Voodoorama, ignore the accusors. They are probably just jealous that you can even afford to list an item worth $3,000.00 Presumptive and accusatory are not likable traits.
09-15-2017 04:52 PM
You call them EBAY EMAILS~~They are EBAY MESSAGES (UNLESS you received these offers in your private email). THAT IS the exact spot that offers come through~~EBAY MESSAGES. ANY contact between a seller concerning offers or anything else comes through EBAY MESSAGES (there is no such thing as EBAY EMAILS). When you failed to answer the potential buyers EBAY MESSAGE making an offer and ended your listing as NO LONGER AVAILABLE FOR SALE ebay saw you as selling it off ebay to that potential buyer. WHERE exactly did you get the 1st 2500 buck offer?? If it wasn't EBAY MESSAGES~~the same place you got the 2700 buck offer through what you call EBAY EMAILS~~Where did you receive that message through that was different from his 1st 2500 buck offer?
Your SECOND mistake was contacting him offering to sell it to him for 2900 bucks a FEW DAYS AFTER YOU ENDED THE LISTING. As I said~~the whole truth was not told from the get go. What else are you maybe not disclosing? Did he take you up on your offer of 2900 bucks and you sold it to him after you ended the listing? It REALLY sounds like that could very well be the case.
09-15-2017 04:55 PM - last edited on 09-15-2017 06:20 PM by kh-ornesh
It appears the OP was the one that made the mistake that caused his own problem. You don't cancel a listing and THEN offer it to someone for more money right through ebay messages