Really bad feedback

[jonesyblue_0]

This or similar problems have probably been discussed on here before Just before Christmas I sold an item  a wrestler ring plus wrestlers, and apparently there was a small part of the ring missing.  On Christmas day I got a private message from the buyer asking me to pay some money in compensation as I ha ruined her sons Christmas.  Six days before Christmas my son died, and explained to her that I would sort things out with her when I was in a better frame of mind. 

To cut a long story short and after many more nasty messages from her, she left a really bad feed back to me.

I asked Ebay to take this down but they won't. I have an excellent feedback record, I have always tied so hard to please my buyers, and this has been ruined, I will never sell an item on here ever again.

Other sellers please be aware of such nasty people on here !!

[slippinjimmy]

The loss of a child is one of the worst things that can happen to anyone.

That said, "my child died" is a classic excuse, that or similar are falsely used all the time.

By the way, you are not "ruined" by one neg (or even a few negs), many even most (certainly myself) rarely look at a sellers feedback beyond the raw number. I have several selling accounts and they almost always show one or two negs, recently I've been rotating my listing over those id's and it seems I get more sales on the id's with negs than I do with the clean ones. Certainly there are plenty of sellers doing big volume who have not only lots of negs but have a rating well below your 99%.

The user id I do most of my selling on these days had a rating of 72% last summer, now it's up to 99.2% and in a few months that one remaining neg will fall off so I'll be back to 100%........sales have been consistent throughout that time which indicates to me that feedback hardly matters unless you have very low volume and a bunch of negs that scream about big problems that buyers have had.

FYI - Your response to the neg sounds about as plausible as the neg the buyer left.

[jonesyblue_0]

My child did die , and I cant believe any sicko would say that ??

[slippinjimmy]

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@jonesyblue_0 wrote:
My child did die , and I cant believe any sicko would say that ??

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To be clear I don't doubt your situation AT ALL, that said both buyers and sellers on eBay have and will lie.

A few years ago I had to explain to buyers that I might be slightly slow in shipping because I had broken my wrist, while it was 100% true I'm quite sure that some people thought I was just making up a story. I can't blame them for that as I've heard all kinds of bogus stories especially the ones that change each time they are given.

[tunicaslot]

I'm sorry for your loss - we lost my nephew last Oct and it does take time to get back into the swing of things - but as slippery said - people use all sorts of excuses and reasons for not paying, not shipping ect - so even tho you are telling the truth - people don't want to believe it.

The one neg looks bad to you - but it won't stop buyers from purchasing from you. Like slippery - I have a couple - you can't please everyone all of the time. It will roll of the page quickly if you have a few good weeks.

Best to you!

[jonesyblue_0]

thank you

[turquoisetulips]

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@jonesyblue_0 wrote:

This or similar problems have probably been discussed on here before Just before Christmas I sold an item  a wrestler ring plus wrestlers, and apparently there was a small part of the ring missing.  On Christmas day I got a private message from the buyer asking me to pay some money in compensation as I ha ruined her sons Christmas.  Six days before Christmas my son died, and explained to her that I would sort things out with her when I was in a better frame of mind. 

To cut a long story short and after many more nasty messages from her, she left a really bad feed back to me.

I asked Ebay to take this down but they won't. I have an excellent feedback record, I have always tied so hard to please my buyers, and this has been ruined, I will never sell an item on here ever again.

Other sellers please be aware of such nasty people on here !!

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I'm so very very sorry over the loss of your son . I know  that some buyers and sellers  will make up a story  to help get out of sticky situations . However IMO  it would take a pretty grim parent  to make up a death of their  own child  just to use as an excuse . This is why I don't think that particular  excuse is used very often,, if at all . The buyer should have been more understanding than she was  especially under the grieving circumstances . So I'd suggest that you block her ,, let her go and YOU stay here . The other posters are right . We've all had a negative at one time or another .  They don't mean a thing  to someone who really wants to do business with you . Tulips 

[turquoisetulips]

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@jonesyblue_0 wrote:
My child did die , and I cant believe any sicko would say that ??

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It would take  very questionable  parent to proclaim their child is dead  just to use as an excuse  for late shipping  IMO . I'm a mother myself and I know I could never say something like that if it weren't true . Tulips 

[mam98031]

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@jonesyblue_0 wrote:
My child did die , and I cant believe any sicko would say that ??

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I think you misunderstood Slippinjimmy's intent.  

No one here is questioning if you have had to go through the most difficult thing any parent could EVER go through and we all also respect that you are still going through a great deal as you will be for a very long time.  I know how much I love my kids and I assume it is the same for you.  My heart goes out to you in your time of great sorrow!!!

Drawing from my experience here on Ebay as a seller, it is extremely hard to know if when a buyer claims that their child is disabled [as your buyer did] if that is really the case.  Members, both buyers and sellers come up will all kinds of excuses to not do what they are suppose to do, whatever that may be.  The trading partner has a very tough time in deciding if they are being told the truth or the other person is trying to draw on sympathy for their lack of doing whatever it is they were suppose to do.

This is a two way street.  Both buyers and sellers do it.  We tend to forget that these are not personal transactions but business transactions.  

It is unfortunate that this transaction blew up for you and the FB that the buyer left.  But Ebay was correct, nothing the buyer said violated any of the FB policies and isn't removable.  

AGain I am VERY sorry for your loss and trying to deal with issues on Ebay do not help.  I hope things improve for you and your family very soon.

[castlemagicmemories]

My deepest sympathies to you, OP, such a terrible loss.  Prayers and blessings to you, and I hope you can find some kind of peace and comfort.  

You have a conscience, Tulips, that's why  you couldn't do that.  And I think most Mothers couldn't.  I would hope most people would never say anything like that that isn't true.

I'm not saying I doubt the OP, but I've known people to say their Mother passed, and then their Mother calls in to talk to them.  Yes.  It doesn't matter, some people have no conscience and don't shy away from anything.  I wouldn't want that on my conscience but that doesn't phase others.  All to cheat the system.

Again, OP, I completely understand that you were unable to handle ebay matters, and my heart goes out to you for what you are going through.

But you know there is such a thing as karma, or you reap what you sow.  And it does happen.  Some call it natural justice.