REFUND ON ITEM SENT TO CUSTOMER WAS LOST CAN I GET REIMBUSRSED.

[michaejasinsk-1]

HELLO I SENT A CARD TO A CUSTOMER TRACKING SHOWS IT NEVER ARRIVED ITS VALUE IS UNDER $20 . SOMEBODY MENTIONED ITS COVERED UNDER SOME EBAY POLICY. I REFUNDED THE CUSTOMER .PLEASE ADVISE IF POSSIBLE MIKE

[simba6]

Only if the item was insured.  Did you ship it through eBay's shipping ? 

[1786davycrockett]

Did you mail the card using the eBay Standard Envelope?

If so, you are covered for losses up to $20.00.

But -- if you did NOT use the eBay Standard Envelope, you are NOT covered.

So -- how was the card mailed?

[slippinjimmy]

@michaejasinsk-1 

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-standard-envelope?id=...

[michaejasinsk-1]

YES I DID USE THE EBAY STANDARD ENVELOPE. HOW DO I PUT THE CLAIM IN THANKS MIKE