mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@mr_lincoln wrote:
@mam98031 wrote:To boil this down to one thing is extremely difficult IMHO.
It is my opinion that the continued decline in the GMV is in part due to the lack of Seller Protection. Many sellers have come to the conclusion that selling high $$ items is just too risky here and therefore take their business elsewhere. They will sell lower $$ items and take the risk, but move higher ones away. If enough sellers are doing that, it impacts the GMV.
There once was a bit of hope on the horizon to have some changes happen with Seller Protections to help ensure a more balanced and reasonable system. However with the recent Town Hall and the Spring Seller Update, for me, Ebay is simply not listening and likely don't see a need to do this. Even though they keep saying they hear us and agree that some changes should happen to better protect sellers.
But instead the Town Hall was completely silent on any specific upcoming changes and worse yet the Spring Seller update INCREASED the protections for a buyer that has filed for a return. More than doubling their time to actually return the item.
Great perspective, I agree with you on the higher priced and often higher risk items ... I had a low 4 figures item for Local Pick up only and got a lot of folks wanting it and will to pay the shipping if I dropped it at a UPS store or FedEx depot and they would use their account ... errnt, no way, this particular item was just too risky to have possible damage occur (real or otherwise) ... its now for sale elsewhere ...
Thank you. If you know anywhere that we can get the stats for transaction numbers on the site I'd be very interested in that.
I'm of the opinion if transactions numbers are falling and GMV is falling, then that would be a different issue than I stated above.
If the transaction numbers are about the same and GMV is falling, then clearly enough higher $$ items are not being sold on the site to make a dent in the GMV.
If the transaction numbers are increasing but GMV is falling, then sellers are opting into selling lower $$ value items in lieu of higher $$ value items. And as I said before IMHO this is likely to be associated with the horrible state of the Return System / Seller Protection.
@snowman420 wrote:1) Allow a choice between Paypal and Managed payments. Especially, to the ones of us that do not ship out of the US. I do not want Ebay, etc. access to my bank accounts, it is a major security hack waiting to happen.
2) Please, return the 30 day fixed listings. The GTC are time consuming.
Why? Ebay has ONE site hack in 2014 that resulting in some accounts being exposed. But no financial issues happened as a result of the hack due to the hack. Now we lost buyer confidence for awhile and we had to come back from that, but no one lost their financial info.
I think you are thinking of individuals getting their accounts hacked. That isn't getting hacked through Ebay, that is someone getting access to your information from your computer, emails, visiting a website, etc.
Ebay has been around a long time and to my knowledge there has never been a site wide hack that has cause financial harm to members. Keep in mind Ebay already has credit card info on many members and have had for many years.
@membersinceaug2001 wrote:Roll back to 1999 when almost everything was better.
Leave sellers and buyers alone, we're not your employees.
If we rolled back to 1999, then we would lose far more than we would gain. The loss of sales because we wouldn't have any mobile apps for Ebay would be enormous. We wouldn't be able to accept electronic payments either. And so much more. The site has grown in the past 20 years, but some seem to forget about some of those very important advancements.
If we were to have stayed stuck in 1999, the Ebay just wouldn't exist today. We would have been ran right over by other sites willing to move forward.
@siamjane8 wrote:Roll back the full Casini AI search engine implementation that went into effect 2 years ago. A little bit of AI is Ok but this version has destroyed the usability of the ebay search. Sales shut down significantly like a switch on that day and have never recovered. Relevance of search being so heavily manipulated towards what ebay wants you to see vs what you actually typed into the box has driven so many good buyers from the site. For buyers- search results in Chinese trinkets instead of what you want- For buyers, it limits visibility to the market. ( if you do not believe this- ebay has admitted to experimenting with regional search differences based on location and shipping speed which means they are choosing what listings to show what locations or states at any given time. Not all listings to all locations like before when sales were good here.)
If buyers want knockoff junk- let them search for it, if they want quality merchandise- let them find it.
Cassini went site wide in the Spring of 2014. And they have been tweaking it every since. I'm with you that this search engine is extremely lacking.
