Question about a case

[jason_incognito]

Buyer claims I shorted them and opened a dispute asking for a return. Used "The item doesn't match the description in your listing"

I authorized the return and have heard nothing since. The return was authorized June 3rd.

I have not been given tracking from ebay, and there has been no charge to my account for a label.

It shows "Buyer contacted customer support. Awaiting response."

I have received nothing back.

Shouldn't there have been some kind of update?

[myjunqueyourtreasure]

What date was the buyer supposed to mail the return? If it's past that date, call and get them to close it out.

[coco9619]

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@jason_incognito wrote:

I authorized the return and have heard nothing since. The return was authorized June 3rd.

I have not been given tracking from ebay, and there has been no charge to my account for a label.

It shows "Buyer contacted customer support. Awaiting response."

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Whenever you see this @jason_incognito it's likely your buyer claimed that the return label that you had eBay issue is unusable when your buyer contacted eBay to escalate the request into a case.

If so, you won't be able to close the return for the not-shipped-in-5-business-days reason, and you will be told to either manually send a return label or cash, otherwise eBay will force the refund without return.