Purchased as local pick up, nothing from out of state buyer in 2 plus weeks

[sh5237]

Hi all, I posted this before right when it happened because I'm in Ohio and the buyer is in Florida.  Puchased Nov. 11th. 

Over the past 2 weeks I have messaged  him a few times and they buyer has not repsonded. I called ebay 2 days ago, the first rep said I cannot cancel and that I need to call my buyer to remind them to pick it up.  Called again, the rep said just to cancel the order and I won't get a defect. Which one is right?

Maybe there is a language barrier which is why the buyer is not repsonding? Either way I'd like to get the buyer's money back to him without getting a defect. 

[chinohighcowboys1963]

Go to the Resolution Center and cancel the sale.  Choose as the reason, "problem with buyer's address".

[sh5237]

That's what I asked the c/s and the first one told me that I'm not allowed to do that.

[*eponymous*]

Yours is an excellent question.  Do not cancel until you can get some guidance from members of the  eBay community team

BE AWARE: The advice you are offered may or may not be correct and, without intervention by an eBay employee, it might not be possible for you to make CS do what an eBay employees says they should do.

@Anonymous  tyler@ebay  doug@ebay  brian@ebay

[d-k_treasures]

---

@*eponymous* wrote:

Yours is an excellent question.  Do not cancel until you can get some guidance from members of the  eBay community team

BE AWARE: The advice you are offered may or may not be correct and, without intervention by an eBay employee, it might not be possible for you to make CS do what an eBay employees says they should do.

@Anonymous  tyler@ebay  doug@ebay  brian@ebay

---

Or 'without invention' of a rule ebay CS may create.

[chipper01work]

There was a time when I would have thought this was my problem to fix just like you OP, those days are over. You did absolutely nothing wrong but yet because of an absentee buyer and eBay's micromanagement you have already wasted how much of your time? I would just sit back and let those who created the problem deal with it. If they failed to do so I'd be $40 richer.

[tyler@ebay]

---

@*eponymous* wrote:

Yours is an excellent question.  Do not cancel until you can get some guidance from members of the  eBay community team

BE AWARE: The advice you are offered may or may not be correct and, without intervention by an eBay employee, it might not be possible for you to make CS do what an eBay employees says they should do.

@Anonymous  tyler@ebay  doug@ebay  brian@ebay

---

Thanks for the tag @*eponymous*

@sh5237 - sorry to hear the buyer stopped responding! If they haven't paid I'd encourage you to consider an Unpaid Item case. If they have paid, but haven't picked it up and there has been no communication your best option would be to consider cancelling the transaction altogether with the reason "Buyer requested or there was an issue with the buyer's address". This will ensure that you do not receive a defect on your seller standing for this. Thanks!

[sh5237]

Thank you, this is what I'm leaning towards. With ebay telling me 2 different things, my buyer is MIA, it's a no win situation. I do feel bad that I have the buyers money and I really want to refund him, but I need him to give me the ok to cancel or I might get a defect according to one of the ebay c/s reps. Due to this, I'm going to stop doing local picks up.

[sh5237]

Thanks Tyler, the buyer paid. I'll lean towards canceling with issue w/buyers address. I just want to be certain that I won't get a defect. 

[*eponymous*]

---

tyler@ebay wrote:

---

@*eponymous* wrote:

Yours is an excellent question.  Do not cancel until you can get some guidance from members of the  eBay community team

BE AWARE: The advice you are offered may or may not be correct and, without intervention by an eBay employee, it might not be possible for you to make CS do what an eBay employees says they should do.

@Anonymous  tyler@ebay  doug@ebay  brian@ebay

---

Thanks for the tag @*eponymous*

@sh5237 - sorry to hear the buyer stopped responding! If they haven't paid I'd encourage you to consider an Unpaid Item case. If they have paid, but haven't picked it up and there has been no communication your best option would be to consider cancelling the transaction altogether with the reason "Buyer requested or there was an issue with the buyer's address". This will ensure that you do not receive a defect on your seller standing for this. Thanks!

---

Thanks for your prompt response, Tyler.

@The reason I @-mentioned y'all is becauseare ptifalls when cancelling a transaction transaction without 1) a request from the buyer and 2) when there is not a problem with the buyer's address (the listing did not include shipping so there couldn't be a problem with the buyer's address).

eBay needs to think these circumstances through and add reasons for cancellation to the too-short list so sellers aren't left in a lurch when CS reps handle situations differently.

Edit - forget this part, seller just revealed the buyer paid...but this circumstance does come up and again, eBay needs to think through the contingencies and make the issues sellers deal with easy and certain to resolve.

No payment would show up on eBay, anyway, since this was an in-person, cash-only transaction.  Are you sure the seller could even file a UPI?  I can think of at least five ways a UPI might go in this circumstance (well, I only thought of 3 as of right now, but give me another hour and it would be 5)

What should the seller do if "they" do as you suggest and end up with a defect?  Are you available to consult with CS if that happens?

Thanks again.

[*eponymous*]

You can mail a check to the buyer.  The problem lies with eBay's cumbersome and contradictory, often-hidden policies. Only accept cash on a listing that is for pickup-only.

If you refund through paypal without supporting reasons communicated to the buyer in eBay messages, @Anonymous says the seller will get a defect...even for refunding a shipping overage!

We'll see if any of the other Blues chime in with their opinions....

[d-k_treasures]

---

@*eponymous* wrote:

You can mail a check to the buyer.  The problem lies with eBay's cumbersome and contradictory, often-hidden policies. Only accept cash on a listing that is for pickup-only.

If you refund through paypal without supporting reasons communicated to the buyer in eBay messages, @Anonymous says the seller will get a defect...even for refunding a shipping overage!

We'll see if any of the other Blues chime in with their opinions....

---

And take the chance of ebay/PP issuing the refund also? Bad idea.

But yes, I agree that if the seller gets a defect, that should be taken off faster than a bikini top on a nude beach.

[tatertot2u57]

gosh...I'm just thinking, what if the buyer took seriously ill and is in the hospital or worse yet has passed on ?

[sam9876]

Don't do anything.

[sh5237]

In my listing, I have cash only for local pick up. But in order to list on ebay, you have to check off you accept paypal. or you can't list it. I think my buyer didn't read the ad (local pick and cash only).