Processing return

[nsaxoxo]

Why won't the website allow me to start a return for an item I purchased. The system keeps looping me back to the return screen. Unable to get ahold of eBay rep. Call center is closed due to coronavirus regulations.

[mam98031]

What does the error message you get on screen say EXACTLY?  That will help us help you.

[kensgiftshop]

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@nsaxoxo wrote:

Why won't the website allow me to start a return for an item I purchased.

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How long have you had the item?

[mam98031]

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@kensgiftshop wrote:

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@nsaxoxo wrote:

Why won't the website allow me to start a return for an item I purchased.

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How long have you had the item?

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That shouldn't matter.  An INAD can actually be opened even if tracking doesn't show delivered.