eBay

sin-n-dex · ‎11-29-2020

We had auctions today and a buyer bought more than 40 items. It grouped the first 40 and sent out an invoice and grouped the second 40 (but something went wrong and it didn't send an invoice), and the third invoice would have just a few.

No matter what I do, no matter what item I pick, no matter how I try to send an invoice, it just keeps repeating the first 40 items, again, and again, and again, and now he's received three invoices for the first 40 items and no invoices for the rest.

We had this happen last week (there were four invoices and we could only send two, the next attempt to send an invoice resulted in pulling unpaid items from other invoices on to the fourth invoice which was only supposed to have 7 things, but it included a bunch of things that were already invoiced.

We foiled this glitch by having the buyer pay one invoice at a time (once paid, I can't invoice it again, it will not add paid items to the unpaid invoices). But this is a nuisance for the buyer and I would like to ship his items tonight.

C.

antverpiastamps · ‎01-20-2021

As a stampseller we have a lot of buyers with 40+ items, with 5000 auction weekly we sometimes have customers buying several hundred items. We also allow combining sales for 15 days which complicates matters. A few months ago there were a lot of problems combining these items in to individual invoices of 40 items each as well as with the buyers making the payments. It seemed to me that this problem was linked to the implementing of managed payments. Besides the difficulties in making the invoices buyers got messages when using paypal that I did not ship to their location, technical issues and so on. Lots of **bleep** of course but as always a technical ebay issue. You can work around it but it takes time: select only those items from the buyer you want to invoice, archive all but 40. Make an invoice (it will work now although sometimes the max it wil readily accept is 35 items) and send it to the buyer. Afterwards archive it and then move the next 40 items from the buyer from the archive to the sold items and invoice only these. If there is more to invoice repeat the previous steps, if not then see that the invoices you made but archived are moved back to sold items. Normally this always workls, you just have to be sure that in the end you have invoiced all items and left nothing behind in the archive. Also make sire the indicated shipping methiod corresponds on all invoices and matches the buyers country profile (should you have restrictions in place), the shipping type sometimes magically changes (thank you ebay glitch) .

sin-n-dex · ‎01-20-2021

@antverpiastamps wrote:
As a stampseller we have a lot of buyers with 40+ items, with 5000 auction weekly we sometimes have customers buying several hundred items. We also allow combining sales for 15 days which complicates matters. A few months ago there were a lot of problems combining these items in to individual invoices of 40 items each as well as with the buyers making the payments. It seemed to me that this problem was linked to the implementing of managed payments. Besides the difficulties in making the invoices buyers got messages when using paypal that I did not ship to their location, technical issues and so on. Lots of **bleep** of course but as always a technical ebay issue. You can work around it but it takes time: select only those items from the buyer you want to invoice, archive all but 40. Make an invoice (it will work now although sometimes the max it wil readily accept is 35 items) and send it to the buyer. Afterwards archive it and then move the next 40 items from the buyer from the archive to the sold items and invoice only these. If there is more to invoice repeat the previous steps, if not then see that the invoices you made but archived are moved back to sold items. Normally this always workls, you just have to be sure that in the end you have invoiced all items and left nothing behind in the archive. Also make sire the indicated shipping methiod corresponds on all invoices and matches the buyers country profile (should you have restrictions in place), the shipping type sometimes magically changes (thank you ebay glitch) .

If a buyer purchases lots #1 to #80 in our auctions, and I invoice for lots #1-40, then try to do an invoice from any item between 41 and 80, then lots #1-40 show up on the invoice for me to send again. I've been able to work around by having the buyer pay for #1-40 first, then there will be remaining items that are unpaid. I can invoice from those.

This all started around October-November time frame.

C.

antverpiastamps · ‎04-09-2021

And it started again! After the last problems ebay reverted to the older system again and all was joy in heaven, now the went back to the new system and it's back in hell.

CURRENT ISSUES:

-impossible to invoice more than 40 items

- when invoicing ebay duplicates items and sometimes even invoices (same item or items under a different sales record number)

- buyers can not make payments as they get errors from paypal

- uploaded tracking numbers are invisible for buyers

- very difficult to access awaiting payment page, refresh, refresh and so on and if you're lucky you get to see something at your tenth try!

- very difficult to indicate items as shipped, same as above: try and try again and maybe you will get lucky and ebay will indicate an invoice as shipped.

Anyone else enjoying all this wonderful ebay mess?

principalityauctions · ‎12-06-2021

This has been hugely frustrating me as well and I think I have found a fix. If you send the first invoice for 40 items and then mark it as "Payment Received" it will allow you to then create a further invoice for the balance over 40. I have just done this for 75 items. You then have to change the status of the the original invoice to "Payment Not Received" and you will have two full invoices reflecting. Annoying and certainly unnecessary when eBay are so aware of this problem and don't seem inclined to address it but it does work!! Hope this helps anyone in the same predicament.

wwwfiumestamps · ‎05-22-2022

Happened to me with 2 buyers today

Can't fix it

Going crazy

kh-stanley1 · ‎05-22-2022

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.