Problem with buyer

[batlyric3521]

I sold a card through eBay auction. The card had autographs on it, but I wasn't sure if it was authentic or reprint.  So in the description I put that i wasn't sure if it is authentic or not.  I buyer put up a $200., bid. I shipped it,  I'm getting messages saying its not real and wants money back. I contacted ebay,  no response.  I filed a claim,  he filed a claim on me. Should I have to refund him? I THINK Not.

2)  another buyer from a bobblehead wants his money  back because he has photos of it arriving broken.  I asked to see photo of the box, and the piece that was broken off. He said the box was fine, the broken piece was in the box. I wrapped it in bubble wrap and wrap around the sides. I filed a claim on that too. 

[myboardid]

What kind of claim did you file?  You need to accept returns on both of those, send a prepaid return label, get them back and refund the buyers.  You cannot win this. 

[mkaczorsee]

What kind of claim did you file?

[southern*sweet*tea]

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@batlyric3521 wrote:

I sold a card through eBay auction. The card had autographs on it, but I wasn't sure if it was authentic or reprint.  So in the description I put that i wasn't sure if it is authentic or not. Nope. You can't do that. It either IS, or it ISN'T.  I buyer put up a $200., bid. I shipped it,  I'm getting messages saying its not real and wants money back. I contacted ebay,  no response.  I filed a claim,  he filed a claim on me. Should I have to refund him? I THINK Not. I think so. So does Ebay.

2)  another buyer from a bobblehead wants his money  back because he has photos of it arriving broken.  I asked to see photo of the box, and the piece that was broken off. He said the box was fine, the broken piece was in the box. I wrapped it in bubble wrap and wrap around the sides. I filed a claim on that too.  Unless you package to survive a ten foot drop to a concrete floor, with a 50 pound box falling on top of it, it's broken. Shock can break an item and leave the box totally undamaged. Refund the buyer.

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[mam98031]

On your first problem, your disclaimer on your listing does not protect you if the buyer wants to return it.  As to your buyer's emails, you should respond and let them know they may return for refund.  Because they emailed you before filing a claim, it could mean they are trying to work with you.  So you should work with them.  If they file a claim it hurts you in the Service Metrics.  And trying to fight any claim they may fail will only serve to earn you a defect.  Ebay will NOT rule for you if you try to battle a INAD they may file.  

But NO do not just refund them.  That is a lot of money.  The standard comment should always be Return for Refund.  Settle for nothing less.  No partial refunds, nothing.  The buyer does NOT have to file a formal claim with Ebay for you to honor a return from the buyer.  So tell them to return for refund and see where it goes from there.

What do you mean by "I filed a claim"?  That is a curious statement.  Do you mean you reported the buyer for something?  What could you have reported them for?  They have not done anything wrong, at least not yet.

Your second issue.  Same kind of response.  Tell them to return for refund.  Chances are if they are trying to take advantage of you they really don't want to return the item, they just want to bully you into a refund.  Again, what does "I filed a claim" mean?

@batlyric3521 

[digita_47]

Sellers do not have any protection, you will loose both cases, eBay always side with the buyers no matter what you add/write in the case, they do not check it, and you will get force to accept the returns anyway at your cost.