eBay

gemmar2 · ‎04-03-2021

Hi, just after some advice please.

Just sold a brand new factory sealed mobile, and delivered to the buyer today.

I checked the tracking and saw it was delivered this afternoon. I messaged the buyer to say I saw the phone had arrived and I hope he is happy with his purchase, and please can he leave me positive feedback.

I immediately received a message to say that he had already emailed me with photos of a scratch on the top left hand corner. I replied and said I had not received the images and please can he resend.

While waiting I have called ebay to report as a potential fraud as I received the mobile last week from my work after winning in a competition( major high street retailer so no way it would be damaged)

Ebay advised you report buyer and block from purchasing again, that they could not see a message with images and to wait for buyer to open a case before they step in.

Buyer has now messaged again saying have i received their email with photos of what has now became “scratches” instead of a scratch.

I have request they send the photos via ebay as not seeing them on ebay.

I am quite certain this is a fraudulent attempt and once a return has been requested and accepted i’m likely to get a replacement handset masquerading as mine? phone retails at £1170 so not cheap.

I have also complained to paypal but can’t do anything until a case is opened.

I have images of the box so have imei and serial number so could in theory get a phone shop to check once they are open but don’t know if ebay will overrule and refund anyway.

Would really appreciate some advice?

Thank you

Gemma

somanypostcards · ‎04-03-2021

Item not Received (INR) case.

gemmar2 · ‎04-03-2021

Thank you for your help.

48hrs-clothing · ‎04-03-2021

Sorry

INR = Item not received ( If I stated that in my post then that is an error and if he does then brilliant as he will loose the case without a refund )

SNAD = Not as described ( In UK we refer to this as Does not match description or photographs) OR damaged .

If and when he opens a case I expect him to open an SNAD.

ittybitnot · ‎04-03-2021

Is it unwise to tell them I haven’t received the photos.....

@gemmar2

If it were me, I would wait until Monday. Then just reply that no photos were received, and suggest perhaps they sent them to a different seller. Then just don't play this game 'back and forth' communication game anymore.

Either the buyer files for a return or they don't.

If they want the phone for free they can get it. This is ebay, and that is how it works. Now just STOP, go do something else and enjoy your weekend.

azaz_8302 · ‎04-03-2021

@shag182 wrote:
NEVER message the buyer requesting a FB or massaging the buyer and asking how they like the item, or asking for a rendezvous...

This is the second time you've mentioned massaging the buyer.

wesk_36 · ‎04-03-2021

@gemmar2 wrote:
Thank you.
The buyer has messaged again asking if I have received the images, which of course I have not.
I’m having some health issues at the moment and really can do without the stress.
Is it unwise to tell them I haven’t received the photos and confirmed with ebay none have been sent, and to ask what they wish to do with the phone?

Unless you are going to refund based on photos, forget about the photos, forget about looking for them or requesting them and stressing about them. Ebay doesn't want them and will not accept photos or videos as proof of anything.

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gemmar2 · ‎04-03-2021

I’m not sure what i’m meant to do then, it’s the buyer that keeps asking if I have received their photos! Ebay confirmed they hadn’t sent any.

Guess I just wait for them to request a partial refund for the alleged damage or a request to return the phone.

48hrs-clothing · ‎04-03-2021

Please look after your health and log off eBay.

Stop responding to your buyer and just try to relax and allow events to unfold.

Your wellbeing must be the most important thing.

wesk_36 · ‎04-03-2021

@gemmar2 wrote:
I’m not sure what i’m meant to do then, it’s the buyer that keeps asking if I have received their photos! Ebay confirmed they hadn’t sent any.
Guess I just wait for them to request a partial refund for the alleged damage or a request to return the phone.

Did they ask for a partial refund?

If they ask, deal with it then.

I also do not see any sales from you for more than a year on the ebayUK site.😕

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